Indonesi
an
Journa
l
of El
ect
ri
cal Engineer
ing
an
d
Comp
ut
er
Scie
nce
Vo
l.
12
,
No.
3
,
Decem
ber
201
8
, p
p
.
1
334
~
1339
IS
S
N: 25
02
-
4752, DO
I: 10
.11
591/ijeecs
.v1
2
.i
3
.pp
1334
-
1
339
1334
Journ
al h
om
e
page
:
http:
//
ia
es
core.c
om/j
ourn
als/i
ndex.
ph
p/ij
eecs
Factors
In
fluenci
ng
Cl
oud Comp
utin
g
i
n Telec
om
mu
nicati
ons
Compan
ies
Ra
e
d Wish
ah
1
,
M
arwa
n
Al
-
Nsour
2
,
Ma
le
k
A
lh
arafshe
h
3
,
Sa
le
h
A
lK
ha
l
aileh
4
,
F
arah
Alshbeek
at
5
1
King
Talal Facult
y
of
Business
and
T
ec
hnolo
g
y
,
Prince
ss
Sum
a
y
a
Univer
si
t
y
for
Te
chno
log
y
,
Jordan
2,4,5
AL
-
Bal
qa
Applie
d
Un
ive
rsit
y
,
Al
-
Salt 19117, Jordan
3
Amm
an
Arab
U
nive
rsit
y
,
Am
m
an
,
Jordan
Art
ic
le
In
f
o
ABSTR
A
CT
Art
ic
le
history:
Re
cei
ved
A
ug
1,
2018
Re
vised
Oct
1
2
, 2
018
Accepte
d
Oct
25, 201
8
Thi
s
stud
y
ai
m
s
to
ide
nt
if
y
th
e
r
ole
of
c
loud
co
m
puti
ng
in
ac
h
ieving
succ
ess
in
e
-
gove
rna
nc
e
in
Jordan.
Th
is
pape
r
inve
st
iga
t
es
the
eff
e
ct
of
fou
r
ac
complishm
ent
aspe
c
ts
(av
ai
l
ab
il
ity
,
f
le
xib
il
i
t
y
,
cost
saving
a
nd
sca
la
b
il
i
t
y
)
for
exe
cu
ti
ng
cloud
computing
t
ec
hnolog
y
in
tel
ec
om
m
unic
at
ion
companie
s
on
Jordan
e
-
gover
nance
implementation.
A
questi
onnai
r
e
was
deve
lope
d
to
col
l
ec
t
da
ta
fro
m
responde
nts
working
for
the
thre
e
-
m
ai
n
publi
c
m
obil
e
te
l
ephone
ne
twork
oper
at
o
rs:
Za
in
,
Orange
a
nd
Um
nia
h.
The
Stat
ist
ica
l
Packa
ge
for
Soc
ia
l
Sci
ences
progra
m
was
used
in
the
desc
r
ipt
iv
e
ana
l
y
sis
of
the
r
esponses.
T
he
resul
ts
show
t
hat
al
l
four
suc
c
ess
fac
tors
h
ave
a
high
le
v
el
of
impact
,
sep
ar
at
e
l
y
and
tog
et
h
er,
on
e
-
gov
ern
a
nce
in
Jordan
.
Cost
saving
has
the
highe
st
impact
,
fol
lowe
d
b
y
sca
la
b
il
i
t
y
,
ava
ilabilit
y
and
fle
xibi
l
i
t
y
.
Based
on
the
se
r
esult
s,
th
e
stud
y
m
ake
s som
e
sug
gesti
ons for
furt
her
rese
ar
ch
tha
t
co
uld
enr
ich
under
standi
ng
of
the
impleme
nta
ti
on
of
cl
oud
computing
and
i
t
s e
ff
ec
t
on
e
-
gover
nan
ce i
n
Jordan.
Ke
yw
or
d
s
:
Cl
oud
c
om
pu
ti
ng
E
-
go
verna
nce
First key
wor
d
Jo
r
da
n
T
el
ecom
m
un
icati
on
c
om
pan
ie
s
Copyright
©
201
8
Instit
ut
e
o
f Ad
vanc
ed
Engi
n
ee
r
ing
and
S
cienc
e
.
Al
l
rights re
serv
ed
.
Corres
pond
in
g
Aut
h
or
:
Ra
ed W
is
ha
h,
King Tala
l Fac
u
lt
y of Busi
nes
s and Tec
hnol
ogy,
Pr
inces
s S
um
a
ya
U
ni
ver
sit
y f
or Tech
nolo
gy,
Amm
an
1194
1 Jo
rd
a
n, Al
-
Jub
ai
ha.
Em
a
il
:
r.
wish
a
h@ps
ut.edu.
jo
1.
INTROD
U
CTION
E
-
go
verna
nce
has
been
de
fine
d
by
the
Un
it
ed
Nati
on
s
Ed
ucati
on
al
,
Scie
ntific
and
C
ultu
ral
Orga
nizat
ion
(
UN
E
SCO
)
as
f
ollows:
E
-
Gov
ern
a
nce
i
nvolve
s
ne
w
sty
le
s
of
le
ade
rs
hip
,
ne
w
ways
of
de
batin
g
and
deci
ding
poli
cy
and
in
ves
t
m
ent,
new
wa
ys
of
acce
ssin
g
ed
ucati
on,
ne
w
ways
of
li
ste
ning
to
ci
ti
zens
a
nd
new
w
ay
s
of
orga
nizin
g
an
d
deliveri
ng
i
nfo
rm
at
ion
an
d
se
rv
ic
es
-
G
over
na
nce
can b
ri
ng
f
ort
h
new
c
onc
epts
of
ci
ti
zensh
ip,
bot
h
in
te
rm
s
of
cit
iz
en
nee
ds
a
nd r
esp
onsibil
it
ie
s.
Its
ob
j
ect
iv
e
is
to
e
ngage
, en
able
an
d
em
powe
r
the
ci
ti
zen
[
1
]
.
E
-
go
vernm
ent
is
an
ap
plica
ti
on
of
e
-
gove
rnance
[
2
]
,
a
nd
J
o
r
da
n
was
one
of
t
he
fir
st
co
untrie
s
in the Mi
dd
le
East
to
sta
rt
to im
ple
m
ent the lat
est
techn
ol
ogie
s in
it
s e
-
governm
ent p
r
ogram
.
[
3
]
Durin
g
the
la
st
few
ye
ars,
t
he
us
e
of
cl
oud
c
om
pu
ti
ng
has
grown
ra
pid
ly
in
the
IT
in
dus
try
arou
nd
the
w
or
l
d,
an
d
J
orda
n
is
no
e
xcep
ti
on.
On
e
of
the
ke
y
us
ers
of
c
loud
c
om
pu
ti
ng
in
Jor
dan
is
th
e
te
le
com
m
un
ic
a
ti
on
sect
or.
Co
m
pan
ie
s
in
thi
s
sect
or
pro
vide
serv
ic
es
to
c
it
iz
ens
and
to
oth
e
r
com
pan
ie
s,
s
o
for
the
pu
rpose
s
of
this
stu
dy
it
see
m
ed
reas
on
a
ble
to
sel
ec
t
te
le
com
m
un
i
cat
ion
c
om
pani
es
as
the
s
am
ple
f
or
this
stu
dy
that
seeks
to
e
xa
m
ine
w
hether
su
ccess
fact
or
s
f
or
im
ple
m
enting
cl
oud
c
om
pu
ti
ng
in
J
orda
nian
te
le
com
m
un
ic
a
ti
on
com
pan
ie
s
hav
e
a
n
ef
fect
on
e
-
go
verna
nc
e
in
Jorda
n.
T
his
stu
dy
fo
c
use
s
on
f
our
s
uc
cess
fact
ors
for
im
plem
enting
cl
ou
d
c
om
pu
ti
ng
te
chnolo
gy:
av
ai
la
bili
ty
,
cost
savin
g,
flexi
bi
li
t
y
and
scal
abili
ty
.
The
stu
dy
al
so
att
e
m
pts
to
identify
the
be
nef
i
ts
of
a
doptin
g
cl
oud
com
pu
ti
ng
te
c
hnology for
the d
el
iver
y
of
e
-
gove
rn
m
ent
serv
ic
es
in
J
orda
n.
T
his
stud
y
inv
e
sti
gates
the
i
m
pact
of
su
ccess
factors
for
i
m
ple
m
enting
cl
oud
com
pu
ti
ng
tec
hnology i
n J
ordan
ia
n
te
le
com
m
un
ic
at
ion
com
pa
nies o
n e
-
gove
r
nan
ce
in
J
orda
n.
Evaluation Warning : The document was created with Spire.PDF for Python.
Ind
on
esi
a
n
J
E
le
c Eng &
Co
m
p
Sci
IS
S
N:
25
02
-
4752
Factor
s Infl
ue
ncin
g
Cl
ou
d
C
omp
uting i
n Te
le
communicati
on
s
Co
m
panies
(
Raed Wish
ah
)
1335
Cl
oud
com
pu
ti
ng
pr
ov
i
des
a
dd
e
d
val
ue
to
the
com
pan
ie
s
that
us
e
it
.
The
th
ree
m
a
i
n
Jorda
nia
n
te
le
com
m
un
ic
a
ti
on
com
pan
ie
s
,
Zai
n,
Or
a
nge
and
Um
niah,
hav
e
rece
ntly
adopted
t
his
te
chnolo
gy
in
order
t
o
m
eet
cu
stom
ers’
needs a
nd obtai
n
the
bene
f
it
s o
f
cl
oud
c
om
pu
ti
ng
.
Ther
e a
re four m
ai
n
ty
pes
of
cl
oud
com
pu
ti
ng
:
public, pri
vate, co
m
m
un
it
y and
h
yb
rid
. A
co
m
m
un
i
ty
cl
oud
is
a
kind
of
cl
ou
d
w
her
e
ver
a
t
hir
d
par
ty
delive
rs
facil
it
ie
s
to
custom
ers
thru
the
I
nter
ne
t,
then
so
m
ewh
ere
in
di
vid
ually
us
er
ta
kes
a
n
a
ccess
m
achiner
y
pro
vid
e
d
by
the
th
ird
pa
rty
.
A
pu
blic
cl
oud
is
a
cost
-
eff
ect
ive
m
et
ho
d
of
prov
i
ding
a
range
o
f
s
erv
ic
es.
A
pri
va
te
cl
oud
ha
s
m
any
ben
e
fits
ov
e
r
the
pu
blic
cl
oud
dep
e
ndin
g
upon
the
se
rv
ic
e
r
equ
i
red.
In
ad
diti
on
,
in
a
pr
i
vate
cl
ou
d
the
data
a
nd
pro
ce
sses
are
m
anag
ed
by
the
orga
nizat
ion
it
sel
f,
w
hic
h
pro
vid
es
a
bette
r
an
d
m
o
re
co
ntro
ll
ed
i
nfrastr
uctu
re
f
or
e
nh
a
nce
d
secur
it
y.
Finall
y,
a
hybri
d
cl
oud
is
a
com
bin
at
ion
of
the
pr
i
vate,
publ
ic
and
com
m
u
nity
cl
ou
d
m
od
el
s.
It
has
m
axim
u
m
functi
onal
it
ie
s
as
com
par
ed
to
the
oth
er
ty
pe
s
of
cl
oud.
In
a
hybr
i
d
cl
oud,
non
-
crit
ic
al
info
rm
at
ion
is
han
dle
d
by
the
publ
ic
cl
ou
d
w
hile
crit
ic
al
info
rm
at
ion
an
d
pro
cessi
ng
is
do
ne
by
the
org
anizat
ion
in
it
s
own
con
t
ro
ll
ed
priv
at
e cloud
[
3
-
5
]
.
Ther
e
are
t
hr
e
e
m
ai
n
ways
of
delive
rin
g
s
erv
ic
es
i
n
a
cl
oud
e
nv
i
ronm
ent:
Softwa
re
as
a
Ser
vice
(S
aaS
),
Plat
f
orm
as
a
Serv
ic
e
(P
aaS)
a
nd
Infr
ast
r
uctu
re
as
a
Serv
ic
e
(
Iaa
S)
.
I
n
Iaa
S
,
inf
rastr
uctur
e
res
ources
su
c
h
as
pr
oces
sing
powe
r,
st
or
a
ge
a
nd
net
works,
a
nd
e
ve
n
the
OS
a
nd
a
pp
li
cat
io
ns
are
pro
vid
e
d
in
th
e
cl
oud
as a se
rv
ic
e s
o t
hat cli
ents can
u
se
them
w
he
n
they
nee
d
t
o
[
3
-
6
]
.
2.
LIT
ERATUR
E REVIE
W
Ther
e
are
se
ve
ral
stu
dies
t
hat
are
of
par
ti
cu
la
r
rele
van
ce
to
this
stu
dy.
T
he
m
os
t
im
p
or
ta
nt
am
ong
the
se stu
dies a
r
e d
isc
us
se
d below.
Ma
su
d
et
.
al
.
[
9
]
desc
ribe
d
how
cl
ou
d
c
om
pu
ti
ng
can
be
hel
pful
f
or
the
el
ect
r
onic
f
orm
of
gove
rn
a
nce.
T
he
a
uthor
al
s
o
descr
i
bed
the
r
ole
of
that
cl
oud
com
pu
ti
ng
sta
nd
a
rds
an
d
arch
it
ect
ures
c
an
play
in
f
ram
ing
a
good
e
-
gove
r
na
nce
strat
e
gy
to
reali
ze
e
-
gove
r
nm
ent.
Clo
ud
c
om
p
utin
g
ca
n
be
cl
as
sifie
d
accor
ding
t
o
de
li
ver
y
m
od
el
s
into
th
ree
m
ain
ty
pes;
SaaS
,
PaaS
a
nd
IaaS.
Cl
oud
com
pu
t
ing
can
be
cl
as
sifie
d
accor
ding
t
o
de
plo
ym
ent
m
od
el
s
int
o
th
ree
m
ai
n
ty
pes;
public
cl
oud,
pr
ivate
cl
oud,
C
omm
un
it
y
cl
ou
d
an
d
hybri
d
cl
oud.
The
n,
in
Amm
an,
on
20
14
th
e
Mi
nistry
of
In
f
or
m
at
ion
an
d
Com
m
un
ic
ation
s
Tec
hnology
(MoI
C
T
)
in
Jor
dan
la
unched
of
a
e
ntit
ie
s’
ser
ver
ha
r
dw
a
re
proc
ur
e
m
ent
cy
cl
e
fr
om
ov
er
f
our
m
on
t
hs
to
le
ss
than
on
e
day.
The
platf
or
m
will
a
lso
enh
a
nce
governm
ent
entit
ie
s’
util
iz
at
io
n
of
serv
e
r
ha
rdwa
r
e
fr
om
the
industry
aver
a
ge
of
a
ppr
oxim
a
te
ly
15
%
to
m
or
e
than
90%.
F
ur
t
her
m
or
e,
by
c
entrali
zi
ng
it
s
op
e
rati
ons
th
r
ough
a
un
i
fied
data
ce
nter
the
G
over
nm
ent
of
Jo
r
da
n
will
be
able
to
ens
ur
e
t
hat
it
s
serv
e
r
po
wer
is
m
axi
m
iz
ed
[
10
]
.
In li
gh
t
of the
above
de
ve
lo
pm
ents, th
is st
u
dy is
bo
t
h
ti
m
e
ly
an
d rele
va
nt
.
3.
METHO
DOL
OGY
3.1.
Sa
m
pli
ng
The
t
hr
ee
m
ai
n
Jorda
nia
n
publ
ic
m
ob
il
e
te
le
phone
netw
ork
operat
or
s
we
r
e
sel
ect
ed
as
th
e
sam
ple
of
this
stud
y:
Zai
n,
O
ra
ng
e
a
nd
Um
niah.
A
ra
ndom
sa
m
ple
of
200
em
plo
ye
es
from
a
m
on
g
these
com
pan
i
es
was
sel
ect
ed
to
rec
ei
ve
the
quest
ionnaire.
A
to
ta
l
of
15
2
qu
est
ionnaires
w
ere
retu
r
ned,
ei
gh
t
of
w
hic
h
we
re
el
i
m
inate
d
bec
ause
o
f
m
issi
ng
data.
This
le
ft
144
us
a
ble
qu
e
sti
onnaires
for
the
a
naly
sis,
w
hich
repre
sents
a
72% r
e
spo
ns
e
rate.
3.2.
Inst
r
umen
t
The
pa
pe
r
inst
ru
m
ent
based
on
t
heoreti
cal
li
te
ratur
e
withi
n
cl
oud
c
om
puti
ng
,
e
-
go
verna
nce
co
nce
pt
and the
survey
s u
se
d
i
n
li
te
ratur
e
[
11
]
.
The
fi
rst
pa
rt
of
t
he
quest
i
onn
ai
re
desi
gned
to
gathe
r
dem
og
ra
ph
ic
data
ab
out
the
e
m
plo
ye
es,
nam
ely,
sex,
a
ge
an
d
wor
k
e
xp
e
rience
.
T
he
seco
nd
par
t
of
the
qu
est
i
onna
ire
was
de
velop
e
d
to
m
easu
re
the
ind
e
pende
nt
a
nd
de
pe
nd
e
nt
var
ia
bles.
T
he
quest
ionnaire
co
ns
ist
s
of
16
sta
te
m
ents
(item
s):
Ite
m
s
1
to
4
m
easur
ed
a
vai
la
bili
ty
.
5
to
8
m
easur
ed
c
ost
saving,
9
to
12
m
easur
ed
f
le
xib
il
it
y
and
13
to
16
m
easur
e
d
scal
abili
ti
es
as
su
cces
s
fa
ct
ors
f
or
the
im
ple
m
entat
ion
of
cl
oud
c
om
pu
ti
ng.
T
he
res
pond
e
nts
wer
e
as
ked
to
ind
ic
at
e
their
le
vel
of
ag
reem
ent
with
the
sta
tem
ents
accord
in
g
to
a
five
-
po
i
nt
Likert
-
ty
pe
scal
e
(1
to
5).
A
weig
hted
m
ean
of
3.00 an
d
a
bove
w
a
s set as
the cu
t
-
off
poi
nt for t
he
le
vel
of ag
reem
ent.
3.2.1.
V
alidi
ty
The
quest
io
nnai
re
was
rev
ie
wed
by
prof
es
so
rs
who
are
e
xp
e
rts
in
the
fiel
d
of
m
an
agem
ent
in
or
de
r
to
ve
rify
the
va
li
dity
of
the
it
e
m
s.
So
m
e
it
e
m
s
(4
,
5,
8,
9,
12,
13,
14
a
nd
15)
wer
e
re
wr
it
te
n
i
n
acc
orda
nce
with thei
r
c
omm
ents.
Evaluation Warning : The document was created with Spire.PDF for Python.
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on
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c Eng &
Co
m
p
Sci,
Vo
l.
12
, N
o.
3
,
Dece
m
ber
2
01
8
:
1
3
3
4
–
1
3
3
9
1336
3.2.2.
Reli
ab
il
ity
Alpha
(α)
coe
f
fici
ent
us
ed
to
m
easur
e
the
reli
abili
ty
with
internal
co
ns
is
te
ncy
of
the
va
riables.
A
s
sh
ow
n
i
n
Ta
ble
1
,
the
coe
ff
i
ci
ent
(α)
val
ue
s
ra
ng
e
d
fro
m
0.
789
to
0.915,
w
hich
in
dicat
es
that
th
e
stu
dy
instru
m
ent h
a
d reli
abili
ty
, acco
r
ding t
o
[
12
]
.
Table
1.
A
c
oe
ff
ic
ie
nt
of r
el
ia
bili
ty
stat
istics
Reliab
ility
statis
ti
c
s
Cro
n
b
ach’s alp
h
a
No
.
o
f
ite
m
s
f
o
r
av
ailab
ility
.89
7
2
f
o
r
co
st sav
in
g
.91
5
2
f
o
r
f
lex
ib
ility
.78
9
2
f
o
r
scalab
ility
.85
4
2
f
o
r
av
ailab
ility,
co
st sav
in
g
,
f
lex
ib
ilit
y
and
scalab
ility
o
n
e
-
g
o
v
ernan
ce
.89
5
5
4.
FIN
DING
S
4.1.
Des
cri
pt
ive
Analysis
In
Ta
ble
2,
t
he
resu
lt
s
of
th
e
descr
ipti
ve
a
naly
sis
of
the
dem
og
ra
ph
ic
c
har
act
erist
ic
s
s
howe
d
that
58.3%
of
the
r
esp
onde
nts
we
re
m
al
e
and
41.7
%
wer
e
fem
a
le
.
This
re
flect
s
the
ge
ner
al
si
tuati
on
in
t
he
pri
vat
e
sect
or
i
n
J
orda
n
w
he
re
the
m
ajorit
y
of
em
plo
ye
es
are
m
al
e,
w
hich
is
relat
ed
to
t
he
c
ulture
of
the
c
ountr
y.
As
for
their
age,
the
vast
m
ajo
rity
of
the
r
esp
onde
nts
we
re
aged
26
–
40
ye
ars
old
(
87.5%).
Most
of
the
respo
nd
e
nts
ha
d 6
–
10 yea
rs
’ work
e
xp
e
rien
ce (
40.3
%
).
Table
2.
T
he
m
ajorit
y of em
plo
ye
es
Fre
q
u
en
cy
Percent
Valid
Per
c
en
t
Cu
m
u
lativ
e
Perc
en
t
Sex
Valid
Male
84
5
8
.3
5
8
.3
5
8
.3
Fe
m
ale
60
4
1
.7
4
1
.7
1
0
0
.0
Total
144
1
0
0
.0
1
0
0
.0
Ag
e
Valid
18
–
2
5
y
ears old
15
1
0
.4
1
0
.4
1
0
.4
26
–
4
0
y
ears old
126
8
7
.5
8
7
.5
9
7
.9
More than
40
3
2
.1
2
.1
1
0
0
.0
Total
144
1
0
0
.0
1
0
0
.0
Wo
rk Ex
perience
Valid
1
–
5
y
ears
38
2
6
.4
2
6
.4
2
6
.4
6
–
1
0
y
ears
58
4
0
.3
4
0
.3
6
6
.7
More than
10
48
3
3
.3
3
3
.3
1
0
0
.0
Total
144
1
0
0
.0
1
0
0
.0
In
Ta
ble
3
,
th
e
resu
lt
s
sho
w
that
the
achievem
ent
factor
for
im
ple
m
e
nting
cl
oud
c
om
pu
ti
ng
in
te
le
com
m
un
ic
a
ti
on
com
pan
ie
s
that
was
ord
ered
t
he
first
by
the
def
e
ndan
ts
in
relat
ion
s
of
it
s
outc
om
e
on
e
-
gove
rn
a
nce
in
Jo
r
da
n
wa
s
sav
ing
c
os
t
with
a
m
ean
value
e
qual
4.2
500,
aft
er
that
by
scal
a
bili
ty
with
value
of
4.140
6,
als
o
a
va
il
abili
ty
w
it
h
m
ean v
al
ue
of
4.104
2) an
d
t
he
f
le
xi
bili
ty
h
ave
value o
f
3.5
833.
Table
3.
T
he
level o
f
s
uccess
fa
ct
or
s
f
or
im
ple
m
enting
cl
oud
c
om
pu
ti
ng
i
n t
el
ecom
m
un
icati
on
c
om
pan
ie
s on
e
-
go
vernan
ce
i
n
J
orda
n.
Su
ccess f
acto
r
Mean
Stan
d
ard d
ev
iatio
n
(
SD
)
Ran
k
Level
Co
st sav
in
g
4
.25
0
0
.71
6
9
3
1
Hig
h
Scalab
ility
4
.14
0
6
.92
8
7
2
2
Hig
h
Av
ailab
ility
4
.10
4
2
.77
1
2
6
3
Hig
h
Flex
ib
ility
3
.58
9
9
.53
5
4
6
4
Mediu
m
Ov
erall
i
m
p
act on
e
-
g
o
v
ernan
ce
3
.99
5
6
.55
1
7
0
Hig
h
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4752
Factor
s Infl
ue
ncin
g
Cl
ou
d
C
omp
uting i
n Te
le
communicati
on
s
Co
m
panies
(
Raed Wish
ah
)
1337
4.2.
H
ypothese
s
Te
sting
Ba
sed on t
he o
bj
ect
iv
es a
nd a
i
m
o
f
this
pa
pe
r,
t
he
f
ol
lo
wing
hypotheses
for
m
ulate
d
as
:
H0
:
T
her
e
is
no
sig
nific
ant
i
m
pact
of
su
ccess
fa
ct
or
s
f
or
im
plem
enting
cl
oud
com
pu
ti
ng
in
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s on
e
-
go
vernanc
e in J
orda
n.
Sub
-
hypothese
s:
H01:
T
her
e
is
no
sig
nificant
i
m
pact
of
avail
abili
ty
as
a
su
c
cess
fact
or
for
i
m
ple
m
enting
cl
oud
c
om
pu
ti
ng
in
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s on
e
-
go
vernanc
e in J
orda
n
.
H02:
The
re
is
no
si
gn
ific
a
nt
im
pact
of
cost
savin
g
as
a
suc
cess
facto
r
for
i
m
ple
m
enting
cl
oud
com
puti
ng
in
te
le
com
m
un
ic
a
ti
on
c
om
pa
nies on e
-
go
vernanc
e in J
orda
n.
H03:
T
he
re
is
no
sig
nifica
nt
i
m
pact
of
fle
xib
il
it
y
as
a
s
uc
cess
fact
or
f
or
im
ple
m
enting
cl
oud
com
pu
t
ing
in
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s on
e
-
go
vernanc
e in J
orda
n.
H04:
T
her
e
is
no
sig
nificant
i
m
pact
of
scal
abili
ty
as
a
suc
cess
fact
or
for
im
ple
m
entin
g
cl
ou
d
c
om
pu
ti
ng
i
n
te
le
com
m
un
ic
a
ti
on
c
om
pa
nies on e
-
go
vernanc
e in J
orda
n.
Table
4
.
M
od
el
Su
m
m
ary
Mod
el
R
R Sq
u
are
Ad
ju
sted
R Squ
are
Std
.
Er
ror of
the E
sti
m
ate
H0
1
.98
7
a
.97
3
.97
3
.09
1
0
9
H0
1
1
.86
0
a
.73
9
.73
7
.28
2
7
9
H0
2
1
.87
3
a
.76
1
.76
0
.27
0
5
0
H0
4
1
.65
2
a
.42
5
.42
1
.41
9
6
4
a.
Pr
ed
icto
rs: (
Co
n
stan
t),
Scal
ab
ility,
Flex
ib
ility,
Av
aila
b
ility,
Co
st sav
in
g
Table
5.
A
NOVA
Mod
el
Su
m
of
Squ
ares
D
f
Mean Sq
u
are
F
Sig
.
H0
1
Reg
ressio
n
4
2
.37
2
4
1
0
.59
3
1
2
7
6
.5
6
8
.00
0
b
Res
id
u
al
1
.15
3
139
.00
8
Total
4
3
.52
5
143
H0
1
1
Reg
ressio
n
3
2
.16
9
1
3
2
.16
9
4
0
2
.264
.00
0
b
Res
id
u
al
1
1
.35
6
142
.08
0
Total
4
3
.52
5
143
H0
2
1
Reg
ressio
n
3
3
.13
5
1
3
3
.13
5
4
5
2
.849
.00
0
b
Res
id
u
al
1
0
.39
0
142
.07
3
Total
4
3
.52
5
143
H0
3
1
Reg
ressio
n
1
8
.51
9
1
1
8
.51
9
1
0
5
.162
.00
0
b
Res
id
u
al
2
5
.00
6
142
.17
6
Total
4
3
.52
5
143
a.
Dep
en
d
en
t varia
b
le: E
-
g
o
v
ernan
ce
b
.
Predicto
rs:
(Co
n
stan
t),
Scal
ab
ility,
Flex
ib
ility,
Av
aila
b
ility,
Co
st sav
in
g
Table
6
.
C
oeffi
ci
ent
Mod
el
Un
stan
d
ardized
Co
ef
f
icien
ts
Stan
d
ardized
Co
ef
f
icien
ts
t
Sig
.
B
Std
.
Er
ror
Beta
H0
1
(Co
n
stan
t)
.47
1
.05
9
7
.94
2
.00
0
Av
ailab
ility
.19
9
.01
8
.27
8
1
1
.24
1
.00
0
Co
st sav
in
g
.25
9
.01
9
.33
6
1
3
.37
6
.00
0
Flex
ib
ility
.18
9
.01
8
.18
3
1
0
.61
5
.00
0
Scalab
ility
.22
5
.01
1
.37
9
1
9
.60
1
.00
0
H0
1
1
(Co
n
stan
t)
1
.47
2
.12
8
1
1
.49
5
.00
0
Av
ailab
ility
.61
5
.03
1
.86
0
2
0
.05
7
.00
0
H0
2
1
(Co
n
stan
t)
1
.14
2
.13
6
8
.39
9
.00
0
Co
st sav
in
g
.67
1
.03
2
.87
3
2
1
.28
0
.00
0
H0
3
1
(Co
n
stan
t)
1
.58
7
.23
7
6
.68
6
.00
0
Flex
ib
ility
.67
2
.06
6
.65
2
1
0
.25
5
.00
0
H0
4
(Co
n
stan
t)
1
.91
0
.11
2
1
7
.03
2
.00
0
Scalab
ility
.50
4
.02
6
.84
8
1
9
.05
4
.00
0
a.
Dep
en
d
en
t varia
b
le: E
-
g
o
v
ernan
ce
1)
H0
:
T
her
e
is
no
si
gn
i
ficant
i
m
pact
of
su
ccess
factor
s
for
im
ple
m
enting
cl
ou
d
com
pu
ti
ng
in
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s
on
e
-
go
verna
nce
in
Jor
dan.
In
Table
5,
it
can
be
see
n
that
the
f
val
ue
is
(12
76.56
8)
wit
h
(0.00
)
sign
i
ficance.
T
his
sig
nificance
value
is
le
ss
than
(0.
05),
(α
≤
0.0
5)
.
As
show
n
in
the
m
od
el
su
m
m
ary,
com
bin
ed
to
gethe
r
the
su
ccess
facto
rs
(av
ai
la
bili
ty
,
f
le
xib
il
it
y,
scal
abili
ty
and
c
ost
savin
g)
f
or
im
plem
enting
cl
oud
c
om
pu
ti
ng
in
te
le
com
m
un
ic
at
io
n
c
ompanies
e
xpla
in
(97.3%
)
of
th
e
Evaluation Warning : The document was created with Spire.PDF for Python.
IS
SN
:
2502
-
4752
Ind
on
esi
a
n
J
E
le
c Eng &
Co
m
p
Sci,
Vo
l.
12
, N
o.
3
,
Dece
m
ber
2
01
8
:
1
3
3
4
–
1
3
3
9
1338
var
ia
nce
in
e
-
gove
rn
a
nce
ba
sed
on
the
R
sq
ua
re
value
.
Thu
s
,
these
four
s
uccess
f
act
or
s
ha
ve
a
sign
ific
a
nt
im
p
act
on
e
-
gove
r
nan
ce
in
J
orda
n.
Ta
ble
6
s
ho
ws
the
(t)
val
ue
s
f
or
a
vaila
bil
it
y,
flexibili
ty
,
scal
abili
ty
and
cost
savin
g
a
r
e
11.24
1,
10.
615,
19.
601
a
nd
13.37
6,
re
s
pe
ct
ively
.
The
sign
i
ficance
valu
e
of
(t)
is
(0.00
0)
f
or
al
l
of
the
m
,
wh
ic
h
is
le
s
s
tha
n
th
e
le
ve
l
of
sig
nifica
nc
e
(
0.05).
T
her
e
fore,
im
pr
ove
d
the
in
-
heig
ht
coeffic
ie
nts
of
(
Be
ta
)
by
value
s
of
0.2
77,
0.1
83,
0.3
79
a
nd
0.336,
in
div
i
dual
ly
.
reg
ar
ding
the
ov
e
r
head
r
esults,
null
hypo
t
hesis
co
ntainer
re
j
ect
e
d
al
so
al
te
rn
at
ive
hypothesis
can
ist
er
acce
pted
,
sp
eci
fical
ly
that
near
by
is
a
sign
ific
a
nt
im
pact
of
achievem
ent
factor
s
f
or
a
pp
li
ed
cl
ou
d
c
om
pu
ti
ng
te
chnolo
gy at t
el
ecom
m
un
ic
ation
c
om
pan
ie
s
within e
-
governan
c
e
in Jo
rd
a
n.
2)
H01:
The
re
is
no
si
gn
i
fican
t
i
m
pact
of
avail
abili
ty
as
a
su
ccess
factor
for
im
ple
m
enting
cl
ou
d
com
pu
ti
ng
i
n
t
el
ecom
m
un
ic
ation
c
om
pan
ie
s
on e
-
gove
rn
a
nc
e in J
orda
n
, a
s sho
wn in T
ab
le
4
.
3)
The
A
N
OVA
resu
lt
s
in
Ta
ble
5
s
how
t
hat
the
val
ue
of
(f)
is
eq
ua
l
to
(402.26
4).
Sim
il
arly
,
the
sign
ific
a
nce
va
lue
of
f
is
eq
ua
l
to
0.
00,
s
o
i
t
is
le
ss
than
the
cl
os
e
of
sig
nificance
(0.05
).
F
ur
t
her
m
or
e
,
from
the
su
m
m
ary
fo
r
Mo
de
l
1,
acc
ordin
g
t
o
the
R
squa
re
value
,
a
vaila
bi
li
t
y
as
a
su
cce
ss
facto
r
for
th
e
i
m
ple
m
ent
at
io
n
of
cl
oud
c
om
pu
ti
ng
e
xp
la
ins
(
73.
9%)
of
the
var
ia
nce
i
n
e
-
go
verna
nc
e.
T
his
in
dicat
es
the
pr
e
sence
of
a
sign
ific
ant
e
ff
ect
of
avail
ab
il
ity
as
a
su
ccess
facto
r
for
im
ple
m
enting
cl
oud
com
pu
ti
ng
on
e
-
gove
r
nance
in
J
orda
n.
Cl
early
can
sh
ow
in
Tabl
e
6,
a
vai
la
bili
ty
can
s
ucces
s
fact
or
f
or
the
app
li
cat
io
n
of
cl
oud
c
om
pu
ti
ng
i
n
te
le
com
m
un
ic
at
ion
co
m
pan
ie
s
ta
kes
an
ef
fect
on
e
-
gove
rn
a
nce
with
(t)
val
ue
has
20.
057
an
d
with
sig
nificance
of
0.000
val
ue
.
This
im
pr
ov
e
d
the
ta
ll
coeffic
ie
nt
in
Be
ta
value
t
o
e
qual
0.86
0.
4)
H02:
T
her
e
is
no
sig
nifican
t
i
m
pact
of
c
os
t
sa
ving
as
a
su
cces
s
fa
ct
or
for
im
ple
m
enting
cl
ou
d
com
pu
ti
ng
i
n
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s
on
e
-
go
vern
ance
in
Jor
da
n.
Acc
ordin
g
t
o
the
R
squa
r
e
value
in
the
m
od
el
su
m
m
a
ry
belo
w,
cost
savin
g
ex
plains
(
76.1%)
of
the
var
ia
nce
in
e
-
go
verna
nc
e,
wh
ic
h
ind
ic
at
e
s
the
pr
ese
nce
of
a
sig
nificant
eff
ect
of
co
st
savin
g
as
a
suc
cess
factor
f
or
i
m
ple
m
enting
cl
oud
com
pu
ti
ng
on
e
-
go
vernan
ce
i
n
Jorda
n.
T
he
valu
e
of
(t),
as
s
how
n
in
Table
6
,
for
cost
savi
ng
i
s
factor
s
uccess
fo
r
im
ple
m
ents
of
cl
oud
co
m
pu
ti
ng
in
te
le
com
m
un
ic
at
i
on
c
om
pan
ie
s
in
Jo
r
dan
as
a
21.28
0
an
d
the
(t)
val
ue
ha
s
a
sign
ific
a
nce
w
it
h
0.000,
t
his
ind
ic
at
e
that
is
a
le
ss
than
si
gnific
ance
le
vel
of
0.0
5.
al
so,
it
enh
a
nced
t
he
coeffic
ie
nts
of
t
he
Be
ta
va
lues
to
0.873
.
Ba
sed
on
resul
ts
above,
nu
ll
hypothesis
c
ould
be
rej
ect
e
d
al
so
the
hypothesis
co
uld
be
acce
pted
,
this
ind
ic
at
e
that
the
sig
nificant
i
m
pact
of
c
os
t
savi
ng
is
a
s
uccess
facto
r
i
n
cl
ou
d
c
om
pu
ti
ng
stu
dy
in
te
le
com
m
un
icati
on
c
om
pan
ie
s
within e
-
governan
ce
in J
orda
n.
5)
H03:
The
re
is
no
sig
nifica
nt
im
pact
of
flexi
bili
ty
as
a
su
ccess
factor
f
or
im
ple
m
enting
cl
oud
com
pu
ti
ng
in
te
le
com
m
un
ic
at
ion
com
pan
ie
s
on
e
-
gove
rn
a
nce
in
J
ord
an.
T
he
re
su
lt
s
of
t
he
A
N
O
VA
i
n
Ta
ble
5
sh
ow
t
hat
the
value
of
(
f)
is
equ
al
t
o
(
105.
162).
A
ls
o,
t
he
value
of
the
sign
i
ficance
of
f
is
(
0.00),
w
hich
is
le
ss
than
the
le
vel
of
sig
nif
ic
ance
(0.05
).
In
a
dd
it
io
n,
th
e
m
od
el
su
m
m
ary
data
shows
that
flexibili
ty
exp
la
in
s
(
42
.
5%
)
of
t
he
var
i
ance
in
e
-
gove
rn
a
nce
acc
ordi
ng
to
t
he
R
s
quare
val
ue.
T
hi
s
ind
ic
a
te
s
the
re
is
a
sign
ific
a
nt
eff
ect
of
fle
xib
il
it
y
as
a
su
ccess
facto
r
for
im
ple
m
ent
ing
cl
oud
c
om
pu
ti
ng
on
e
-
gove
rn
a
nce
in
Jo
r
da
n.
Ta
ble
6
is
sh
ow
n
that
the
flexibili
ty
is
a
su
ccess
fac
tor
f
or
us
in
g
cl
oud
com
pu
ti
ng
within
te
le
com
m
un
ic
at
ion
co
m
pan
ie
s
and
ha
s
good
value
on
e
-
gove
rn
a
nc
e
this
due
to
(
t)
ha
ve
value
of
(
10.
255)
al
so
hav
e
a
sig
nific
ance
0.0
0
val
ue
s,
this
co
uld
hav
e
e
nhance
d
the
high
coe
ffi
ci
ent
of
Be
ta
t
o
be
0.65
val
ue.
Con
se
quently
,
the
null
hy
po
t
hesis
ca
n
be
re
j
ect
ed,
an
d
t
he
al
te
rn
at
ive
hy
po
t
hesi
s
ca
n
be
acce
pted
,
nam
el
y,
that
there
is
a
sign
ific
a
nt
i
m
pact
of
fle
xib
il
it
y
as
a
suc
cess
facto
r
f
or
im
ple
m
enting
cl
oud
c
om
pu
ti
ng in
te
le
c
omm
un
ic
at
ion
com
pan
ie
s o
n e
-
gove
r
nan
ce
in J
orda
n.
6)
H04:
T
he
re
is
no
sig
nifica
nt
im
pact
of
scal
a
bili
ty
as
a
s
ucc
ess
fac
t
or
f
or
im
ple
m
enting
c
loud
c
om
pu
ti
ng
te
chnolo
gy
in
te
le
com
m
un
ic
ation
com
pan
ie
s
on
e
-
gove
rnan
ce
in
Jo
r
da
n.
I
t
can
be
seen
i
n
Table
5
that
the
value
of
(
f
)
is
equ
al
to
(
363.0
57)
.
Also,
f
has
a
sig
nific
ance
val
ue
of
(
0.00),
wh
ic
h
is
le
ss
than
the
le
vel
of
sig
nifi
cance
(0.05).
I
n
a
dd
it
io
n,
t
he
res
ults
in
the
m
od
el
su
m
m
ary
sh
ow
t
hat,
ba
sed
on
the
R
sq
ua
re
value,
scal
abili
ty
exp
la
ins
(71.9%
)
of
the
va
rianc
e
in
e
-
go
verna
nce,
wh
ic
h
in
di
cat
es
there
is
a
sign
ific
a
nt
eff
e
ct
of
scal
abili
ty
as
a
su
ccess
factor
for
im
pl
e
m
enting
cl
ou
d
com
pu
ti
ng
on
e
-
governa
nc
e
in
Jorda
n.
Furt
her
m
or
e,
the
a
bove
fin
ding
that
scal
abili
ty
as
a
su
ccess
f
act
or
f
or
im
pl
e
m
enting
cl
ou
d
com
pu
ti
ng
in
t
el
ecom
m
un
ic
ation
c
om
pan
ie
s
has
an
im
pact
on
e
-
go
verna
nc
e
is
su
pport
ed
by
the
res
ults
in
Ta
ble
6
w
hi
c
h
s
how
t
hat
th
e
value
of (
t)
is
(19.0
54)
with a
sign
i
ficance v
al
ue
of
(
0.0
00),
w
hic
h
is
le
s
s
than
the
sig
nif
ic
ance
le
vel
(
0.0
5).
This
e
nhanced
t
he
hi
gh
coeffic
ie
nt
of
Be
ta
(0
.
848).
Re
gardin
g
th
e
resu
lt
s a
bove,
nu
ll
hypothesis
could
be
re
j
ect
ed
al
so t
he hyp
oth
esi
s c
ould
be
accepted
, her
e is sign
i
ficant
i
m
pact
of
scal
abili
ty
by
way
of
a
s
ucces
s
facto
r
wh
e
n
i
m
ple
m
enting
cl
oud
c
om
pu
ti
ng
within
t
he
te
le
com
m
un
ic
a
ti
on
c
om
pan
ie
s on
e
-
go
vernanc
e stu
dy in
J
or
dan.
Evaluation Warning : The document was created with Spire.PDF for Python.
Ind
on
esi
a
n
J
E
le
c Eng &
Co
m
p
Sci
IS
S
N:
25
02
-
4752
Factor
s Infl
ue
ncin
g
Cl
ou
d
C
omp
uting i
n Te
le
communicati
on
s
Co
m
panies
(
Raed Wish
ah
)
1339
5.
CONCL
US
I
O
N AND LI
MI
T
ATIONS
Fr
om
the
re
s
ults
of
the
a
naly
sis
ab
ov
e
,
there
is
a
hi
gh
-
le
vel
im
pact
of
su
c
ces
s
facto
rs
f
or
i
m
ple
m
enting
cl
oud
com
pu
ti
ng
in
te
le
com
m
un
ic
at
ion
co
m
pan
ie
s
on
e
-
gove
rn
a
nce
in
Jo
r
da
n.
Cost
s
avin
g
is
ranke
d
in
fir
st
place,
scal
abi
li
ty
in
second
place,
a
vaila
bi
li
ty
in
third
pl
ace
an
d
fle
xibi
li
t
y
in
f
ourth
place.
Also
,
t
her
e
is
a
sign
ific
a
nt
im
pact
of
avail
abili
ty
as
a
su
ccess
facto
r
f
or
im
ple
m
entin
g
cl
oud
com
pu
ti
ng
te
chnolo
gy
in
te
le
com
m
un
ic
a
ti
on
com
pan
ie
s
on
e
-
go
verna
nce
in
Jor
dan.
Fu
rt
her
m
or
e,
t
her
e
is
a
sig
nif
ic
ant
i
m
pact
of
c
os
t
sa
vin
g
a
s
a
s
uccess
facto
r
f
or
i
m
ple
m
enting
cl
oud
com
pu
ti
ng
te
ch
nolog
y
i
n
te
le
com
m
un
ic
a
ti
on
com
pan
ie
s
on
e
-
gove
r
na
nce
in
Jor
dan.
a
sign
ific
a
nt
i
m
pact
of
flexibili
ty
as
a
s
uccess
factor
f
or
im
plem
enting
cl
oud
c
om
pu
ti
ng
te
ch
nolo
gy
is
exist
in
te
l
ecom
m
un
ic
at
i
on
co
m
pan
ie
s
on
e
-
gove
rn
a
nce
in
Jo
r
da
n.
And
al
so
we
ca
n
s
ee
a
sign
ific
a
nt
i
m
pact
of
scal
abili
ty
as
a
su
ccess
factor
for
i
m
ple
m
enting cl
oud
c
om
pu
ti
ng tech
no
l
og
y
in tel
ecom
m
un
ic
at
ion
c
om
pan
ie
s on
e
-
gove
r
nan
ce
in Jo
rd
a
n.
It
sho
uld
be
note
d
t
hat
the
st
ud
y
is
s
ubj
e
ct
to
so
m
e
lim
it
a
ti
on
s.
These
c
ou
l
d
be
a
ddres
sed
in
f
uture
researc
h.
On
t
he
first,
te
le
co
m
m
un
ic
at
ion
com
pan
ie
s
offe
r
serv
ic
es
to
m
any
ci
t
iz
ens
with
com
pan
ie
s
thu
s
stud
y
ch
oose
the
te
le
com
m
un
ic
at
ion
co
m
pan
ie
s
as
sa
m
ple
of
at
te
ntion
t
o
ins
pe
ct
the
ai
ds
of
the
i
m
ple
m
entat
io
n
in
cl
ou
d
c
om
pu
ti
ng
wit
hin
e
-
go
verna
nc
e
in
J
orda
n,
T
hough,
this
co
m
pan
ie
s
will
f
ro
m
on
e
area,
th
us
ot
he
r
com
pan
ie
s
of
com
pu
te
r
in
J
orda
n
can
br
in
g
cl
oud
c
om
pu
ti
ng
co
uld
be
e
ng
a
ge
d
as
stu
dy
ing
sam
ples
fo
r
no
vel
resear
ch
st
ud
ie
s
.
Seco
ndl
y,
this
stud
y
e
xam
ined
on
ly
four
of
t
he
m
a
ny
identifie
d
be
nef
it
s
o
f
im
ple
m
enting
cl
ou
d
c
om
pu
ti
ng
.
REFERE
NCE
S
[
1]
Ade
y
emo,
A.,
E
-
gover
nm
ent
im
ple
m
ent
a
ti
on
in
Niger
ia:
An
asse
ss
m
ent
of
Niger
i
as
globa
l
e
-
gov
ran
king.
Journal
of
Inte
rn
et a
nd
I
nform
at
ion
S
y
s
t
ems
,
2011.
2(1
): p.
11
-
19
.
[2]
Palvi
a
,
S.C.
J.
an
d
S.S.
Sharm
a.
E
-
gover
nm
ent
a
nd
e
-
gover
nance
:
def
ini
t
ions/do
m
ai
n
fra
m
ework
and
stat
us
aro
und
the
world
.
in
In
t
ern
ational Conference on E
-
gove
rna
nce.
2007
.
[3]
Al
-
Shboul,
M.,
et
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