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m
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a
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s
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T
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[
5
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e
a
v
a
i
l
a
b
i
l
ity
.
T
h
e
s
e
s
tu
d
i
e
s
p
r
o
v
i
d
e
c
o
n
c
l
u
s
i
o
n
s
a
b
o
u
t
th
e
i
n
f
lu
en
ce
o
f
s
p
ec
if
ic
f
a
ct
o
r
s
o
n
th
e
im
p
l
em
en
ta
t
i
o
n
o
f
an
E
R
P
s
y
s
t
em
.
H
o
w
ev
e
r
,
f
ew
s
tu
d
ie
s
h
av
e
an
a
ly
s
e
d
th
e
i
n
f
l
u
en
c
e
o
f
th
e
u
n
i
q
u
e
c
h
a
r
a
ct
e
r
is
t
i
cs
o
f
S
M
E
s
o
n
t
h
e
f
a
ct
o
r
s
s
t
u
d
i
e
d
.
T
h
e
p
u
r
p
o
s
e
o
f
th
is
r
e
s
e
a
r
ch
is
t
o
an
a
ly
s
e
h
o
w
th
e
u
n
i
q
u
e
c
h
a
r
a
ct
e
r
is
t
i
cs
o
f
S
M
E
s
c
an
d
e
te
r
m
in
e
t
h
e
s
u
c
c
es
s
o
r
f
a
il
u
r
e
o
f
E
R
P
im
p
lem
en
t
a
ti
o
n
i
n
S
M
E
s
.
T
h
u
s
,
th
e
r
es
e
a
r
ch
a
d
d
r
e
s
s
es
th
e
f
o
l
l
o
w
in
g
r
e
s
ea
r
c
h
q
u
e
s
ti
o
n
:
H
o
w
d
o
e
s
th
e
S
M
E
c
o
n
t
ex
t
i
n
f
lu
en
c
e
th
e
im
p
l
em
en
t
a
t
i
o
n
o
f
t
h
e
E
R
P
s
y
s
t
em
?
T
h
e
f
o
l
l
o
w
in
g
s
e
ct
i
o
n
s
u
m
m
a
r
iz
e
s
th
e
e
x
i
s
t
in
g
l
i
t
e
r
a
tu
r
e
r
e
v
i
e
w
o
n
th
e
i
n
f
lu
e
n
c
es
o
f
E
R
P
im
p
lem
en
t
a
ti
o
n
in
SM
E
s
an
d
i
n
t
r
o
d
u
c
es
an
E
R
P
l
if
e
cy
cl
e
f
r
am
ew
o
r
k
.
S
e
c
t
i
o
n
3
d
esc
r
i
b
e
s
t
h
e
r
e
s
e
a
r
ch
m
e
th
o
d
o
l
o
g
y
a
p
p
l
i
e
d
in
th
i
s
s
tu
d
y
.
I
n
s
e
c
ti
o
n
4
w
e
an
a
ly
s
e
d
a
t
a
f
r
o
m
in
d
iv
i
d
u
a
l
i
n
t
e
r
v
i
e
w
s
w
i
th
s
ev
e
r
a
l
s
t
ak
eh
o
l
d
e
r
s
in
a
ll
f
o
u
r
ca
s
es
.
T
h
e
n
s
e
c
ti
o
n
5
d
is
cu
s
s
es
th
e
r
e
s
u
l
ts
in
lig
h
t
o
f
p
r
e
v
i
o
u
s
r
e
s
e
a
r
ch
an
d
s
h
o
w
s
t
h
e
c
o
n
t
r
i
b
u
t
i
o
n
o
f
th
e
d
o
c
u
m
e
n
t
.
F
in
a
lly
,
th
e
l
as
t
s
e
c
ti
o
n
p
r
ese
n
ts
th
e
c
o
n
cl
u
s
i
o
n
s
an
d
im
p
l
i
ca
t
i
o
n
s
o
f
th
e
s
tu
d
y
.
2.
L
I
T
E
R
AT
U
RE
R
E
VI
E
W
2
.
1
.
E
RP
s
y
s
t
e
m
i
m
p
le
m
ent
a
t
io
n
in SM
E
s
T
h
e
n
u
m
b
e
r
o
f
s
tu
d
i
es
r
e
la
t
e
d
t
o
th
e
im
p
l
em
en
ta
t
i
o
n
o
f
E
R
P
i
n
S
M
E
s
h
a
s
in
c
r
e
as
e
d
r
a
p
i
d
ly
in
r
e
ce
n
t
y
e
a
r
s
.
S
M
E
s
u
s
e
k
n
o
w
l
e
d
g
e
t
o
m
an
ag
e
th
e
i
r
d
ai
ly
w
o
r
k
.
W
h
en
a
n
E
R
P
s
y
s
t
em
i
s
a
d
o
p
t
e
d
b
y
SM
E
s
,
i
t
t
en
d
s
t
o
b
e
s
im
p
l
e
.
M
o
s
t
S
ME
s
c
o
n
s
i
d
e
r
c
o
s
t
s
w
h
en
c
o
n
s
i
d
e
r
in
g
an
E
R
P
s
y
s
t
em
an
d
a
r
e
r
e
lu
c
ta
n
t
t
o
in
v
es
t
af
t
er
s
t
a
r
t
-
u
p
.
H
o
w
ev
e
r
,
s
o
m
e
S
ME
s
t
ak
e
in
t
o
a
c
c
o
u
n
t
th
e
ch
an
g
es
th
a
t
an
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R
P
s
y
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tem
c
an
b
r
i
n
g
t
o
th
e
i
r
b
u
s
in
e
s
s
,
p
r
im
a
r
ily
th
o
s
e
th
a
t
s
e
ek
f
u
tu
r
e
g
r
o
w
th
an
d
d
ev
e
l
o
p
m
en
t
.
A
s
tu
d
y
c
o
n
d
u
ct
e
d
b
y
[
5
]
,
e
x
am
in
e
d
th
e
s
p
e
c
if
i
c
ch
a
r
a
c
te
r
is
t
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cs
o
f
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M
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s
an
d
th
e
i
r
m
a
in
p
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b
l
em
s
a
s
s
o
ci
a
t
e
d
w
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th
k
n
o
w
le
d
g
e
m
an
ag
em
en
t
.
B
a
s
e
d
o
n
th
e
w
o
r
k
d
o
n
e
b
y
[
1
0
]
,
t
h
e
au
th
o
r
s
d
e
f
in
e
d
a
li
s
t
o
f
c
h
a
r
a
ct
e
r
is
t
i
cs
o
f
S
M
E
s
th
a
t
c
a
n
h
av
e
an
im
p
a
c
t
o
n
th
e
im
p
l
em
en
t
a
ti
o
n
o
f
k
n
o
w
l
e
d
g
e
m
an
ag
em
en
t
.
T
h
e
c
h
a
r
a
c
t
e
r
i
s
t
i
cs
h
av
e
b
e
en
c
l
a
s
s
if
i
e
d
in
t
o
s
ix
g
r
o
u
p
s
:
o
w
n
e
r
s
h
i
p
a
n
d
m
an
ag
em
en
t
,
s
tr
u
c
tu
r
e
,
cu
l
tu
r
e
an
d
b
e
h
av
i
o
r
,
s
y
s
t
em
s
,
p
r
o
c
e
s
s
e
s
an
d
p
r
o
c
e
d
u
r
es
,
h
u
m
an
r
es
o
u
r
ce
s
,
cu
s
t
o
m
s
an
d
t
h
e
m
a
r
k
et
.
T
h
es
e
s
tu
d
ie
s
p
r
o
v
i
d
e
a
n
o
v
e
r
v
iew
o
f
th
e
c
h
a
r
a
c
t
e
r
i
s
t
ic
s
t
h
a
t
d
i
s
tin
g
u
i
s
h
S
M
E
s
f
r
o
m
la
r
g
e
f
i
r
m
s
.
T
h
e
r
e
f
e
r
e
n
c
e
[
1
1
]
s
e
t
a
n
E
R
P
l
if
e
cy
c
l
e
f
r
am
ew
o
r
k
,
d
is
tin
g
u
is
h
in
g
s
ix
p
h
a
s
e
s
o
f
t
h
e
im
p
l
em
en
t
a
ti
o
n
p
r
o
c
e
s
s
a
s
s
h
o
w
n
in
F
ig
u
r
e
1
.
T
h
e
p
h
as
es
o
f
th
e
E
R
P
l
if
e
cy
c
l
e
c
o
n
s
is
t
o
f
d
ef
e
r
en
t
s
t
ag
es
th
a
t
an
E
R
P
s
y
s
t
em
t
r
a
v
e
r
s
e
s
th
r
o
u
g
h
o
u
t
i
ts
li
f
e
w
i
th
i
n
t
h
e
o
r
g
an
i
z
at
i
o
n
.
B
a
s
ed
o
n
th
e
4
c
as
e
s
s
tu
d
ie
d
,
w
e
w
il
l
e
x
am
in
e
h
o
w
e
a
ch
p
h
a
s
e
w
a
s
in
f
lu
en
c
e
d
b
y
th
e
c
o
n
t
ex
t
o
f
SM
E
s
.
I
n
th
e
a
d
o
p
t
i
o
n
d
e
ci
s
i
o
n
p
h
as
e
,
m
a
n
a
g
e
r
s
q
u
es
t
i
o
n
th
e
n
e
e
d
f
o
r
a
n
ew
E
R
P sy
s
t
em
.
T
h
is
p
h
ase
in
c
lu
d
es
t
h
e
d
ef
in
i
t
i
o
n
o
f
t
h
e
s
y
s
t
em
r
eq
u
i
r
em
en
ts
,
i
ts
o
b
je
c
t
iv
e
s
an
d
b
e
n
ef
i
ts
,
as
w
e
l
l
as
an
an
a
ly
s
i
s
o
f
t
h
e
im
p
a
c
t
o
f
t
h
e
E
R
P
s
y
s
t
em
a
t
th
e
c
o
m
p
a
n
y
an
d
th
e
o
r
g
an
i
za
t
i
o
n
l
ev
el
.
T
h
e
p
r
o
d
u
c
t
th
a
t
b
e
s
t
f
it
s
th
e
r
e
q
u
i
r
em
en
ts
o
f
t
h
e
o
r
g
an
iz
a
t
i
o
n
i
s
s
el
e
c
t
e
d
in
th
e
ac
q
u
i
s
it
i
o
n
p
h
as
e
.
A
s
u
p
p
l
i
er
i
s
s
e
le
c
t
e
d
b
as
e
d
o
n
f
a
ct
o
r
s
s
u
ch
as
p
r
i
ce
,
v
en
d
o
r
l
o
c
a
t
i
o
n
,
m
ai
n
t
en
an
c
e
s
e
r
v
i
c
es
,
an
d
s
o
o
n
.
T
h
e
im
p
lem
en
ta
t
i
o
n
p
h
a
s
e:
th
is
p
h
as
e
in
v
o
lv
e
s
cu
s
t
o
m
i
z
at
i
o
n
o
r
c
o
n
f
ig
u
r
a
t
i
o
n
,
a
d
a
p
t
a
t
i
o
n
o
f
th
e
E
R
P
s
o
f
t
w
a
r
e
a
c
q
u
i
r
e
d
a
c
c
o
r
d
in
g
t
o
th
e
n
e
e
d
s
o
f
th
e
o
r
g
a
n
i
z
a
ti
o
n
an
d
th
e
t
r
a
in
i
n
g
o
f
u
s
e
r
s
.
T
y
p
i
ca
l
ly
,
th
is
t
as
k
is
p
e
r
f
o
r
m
e
d
b
y
a
v
en
d
o
r
o
r
c
o
n
s
u
lt
in
g
f
i
r
m
an
d
c
an
b
e
p
e
r
f
o
r
m
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d
v
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a
d
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f
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r
e
n
t
im
p
lem
en
t
a
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o
n
m
e
th
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s
.
T
h
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ain
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p
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in
a
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f
lects
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ex
p
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b
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a
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.
O
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m
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,
it m
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tai
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b
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s
e
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s
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r
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d
,
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tim
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T
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ase
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teg
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s
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o
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m
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es in
th
e
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h
e
r
etir
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e
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t p
h
ase
ca
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co
n
s
id
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as th
e
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e
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lace
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t p
h
ase
o
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an
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m
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e
w
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r
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o
t
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S a
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o
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h
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Fig
u
r
e
1
.
E
R
P
lif
e
-
c
y
cle
f
r
a
m
e
w
o
r
k
[
1
1
]
Evaluation Warning : The document was created with Spire.PDF for Python.
T
E
L
KOM
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A
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elec
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m
m
u
n
C
o
m
p
u
t E
l
C
o
n
tr
o
l
I
n
flu
en
ce
o
f
S
ME
ch
a
r
a
cteris
tics
o
n
th
e
imp
leme
n
ta
tio
n
o
f E
R
P
(
Oma
r
K
h
a
d
r
o
u
f
)
1859
2
.
2
.
S
M
E
cha
ra
ct
er
is
t
ics
a
na
ly
s
is
T
h
e
liter
atu
r
e
r
ev
ie
w
id
en
tif
ied
a
s
et
o
f
S
ME
ch
a
r
ac
ter
is
tics
h
a
s
b
ee
n
id
en
t
if
ied
th
a
t
co
u
ld
p
o
ten
tiall
y
i
n
f
l
u
en
ce
th
e
i
m
p
le
m
e
n
tatio
n
o
f
E
R
P
.
T
h
ese
ch
ar
ac
ter
is
t
ics
ar
e
g
r
o
u
p
ed
in
t
o
f
o
u
r
d
i
m
en
s
io
n
s
:
ec
o
n
o
m
ic/
f
in
an
c
ial,
o
r
g
a
n
izatio
n
al,
e
n
v
i
r
o
n
m
e
n
tal
a
n
d
tech
n
o
lo
g
ical.
T
h
e
d
iag
r
a
m
i
n
Fig
u
r
e
2
s
h
o
w
s
t
h
e
ch
ar
ac
ter
i
s
tics
o
f
SME
s
,
g
r
o
u
p
ed
b
y
d
i
m
en
s
io
n
s
[
5
,
7
-
9
,
12
-
1
4
]
.
Fig
u
r
e
2
.
SME
ch
ar
ac
ter
is
tic
s
g
r
o
u
p
ed
b
y
d
i
m
en
s
io
n
2
.
2
.
1
.
E
co
no
m
ic/
f
ina
nc
ia
l
di
m
e
ns
io
n
Hu
m
an
r
eso
u
r
ce
SME
s
ar
e
v
er
y
li
m
i
ted
in
h
u
m
an
r
e
s
o
u
r
ce
s
;
t
h
e
y
d
o
n
o
t
g
e
n
er
all
y
h
a
v
e
th
e
ca
p
ac
it
y
to
d
ev
elo
p
an
d
m
an
a
g
e
t
h
eir
o
w
n
I
S a
n
d
ar
e
t
h
er
ef
o
r
e
lik
e
l
y
to
d
ep
en
d
o
n
t
h
ir
d
p
ar
ties
s
u
c
h
as s
u
p
p
lier
s
a
n
d
I
T
ex
p
er
ts
.
U
se
r
t
r
a
i
n
i
ng
budg
et
SME
s
te
n
d
to
i
n
v
est
less
i
n
e
m
p
lo
y
ee
tr
ain
i
n
g
t
h
an
i
n
lar
g
er
c
o
m
p
a
n
ies
t
h
at
h
av
e
r
eso
u
r
ce
s
t
o
d
ev
elo
p
cu
s
to
m
ized
tr
ain
i
n
g
an
d
ed
u
ca
tio
n
p
r
o
g
r
a
m
s
.
Fina
nc
i
a
l
R
es
our
ce
s
R
esear
ch
o
n
E
R
P
s
y
s
te
m
s
s
h
o
w
s
t
h
at
r
ea
s
o
n
ab
le
co
s
ts
a
n
d
s
h
o
r
t
d
ea
d
lin
es
f
o
r
i
m
p
le
m
e
n
tatio
n
ar
e
id
en
ti
f
ied
as
th
e
m
o
s
t
i
m
p
o
r
tan
t
s
elec
t
io
n
cr
iter
ia
in
SM
E
s
.
Giv
e
n
th
e
li
m
ited
av
ai
la
b
ilit
y
o
f
r
eso
u
r
ce
s
,
co
m
p
a
n
ies
w
er
e
r
el
u
ctan
t to
ad
o
p
t a
n
E
R
P
s
y
s
te
m
.
2
.
2
.
2
.
O
rg
a
niza
t
io
na
l di
m
en
s
io
n
O
w
n
er
s
h
ip
t
y
p
e
I
n
m
o
s
t SME
,
o
w
n
er
s
ar
e
o
f
te
n
th
e
m
a
n
ag
er
s
o
f
th
e
co
m
p
a
n
y
,
th
e
y
can
co
n
tr
o
l a
n
d
g
en
er
a
ll
y
o
v
er
s
ee
all
asp
ec
ts
o
f
th
e
b
u
s
in
e
s
s
.
O
f
t
en
,
th
e
y
ar
e
t
h
e
o
n
l
y
o
n
e
s
w
it
h
th
e
r
esp
o
n
s
ib
ilit
y
a
n
d
ac
ce
s
s
to
th
e
in
f
o
r
m
a
tio
n
n
ee
d
ed
to
id
en
tify
o
p
p
o
r
tu
n
iti
es to
u
s
e
I
T
f
o
r
s
tr
ateg
ic
o
r
co
m
p
e
titi
v
e
p
u
r
p
o
s
es
Dec
is
io
n
-
m
ak
in
g
Dec
is
io
n
-
m
ak
in
g
is
u
s
u
all
y
ce
n
tr
alize
d
w
it
h
f
e
w
er
m
a
n
ag
e
m
e
n
t
lev
el
s
an
d
d
ec
is
io
n
-
m
a
k
er
s
.
C
en
tr
alize
d
d
ec
i
s
io
n
-
m
ak
in
g
i
m
p
lies
th
at
t
h
e
C
E
O
ca
n
b
e
e
ith
er
t
h
e
m
ai
n
o
b
s
tacle
o
r
t
h
e
m
ai
n
ca
tal
y
s
t
f
o
r
ch
an
g
e
.
C
o
r
p
o
r
ate
cu
ltu
r
e
E
m
p
lo
y
ee
s
in
SME
s
t
y
p
icall
y
co
n
s
id
er
th
e
co
m
p
a
n
y
as
a
s
in
g
le
en
tit
y
.
T
h
e
u
n
if
ied
cu
lt
u
r
e
is
a
f
ac
to
r
th
at
ca
n
i
n
f
lu
e
n
ce
ch
a
n
g
e
in
SME
s
b
ec
au
s
e
e
m
p
lo
y
ee
s
ea
s
il
y
ca
p
t
u
r
e
th
e
co
m
p
an
y
's
m
o
tiv
es.
I
n
ad
d
itio
n
,
co
m
p
ar
ed
to
lar
g
e
co
m
p
an
ie
s
,
th
e
c
u
ltu
r
e
in
SME
s
is
m
o
r
e
o
r
g
an
ic
an
d
f
lu
id
.
A
t
t
h
e
s
a
m
e
ti
m
e,
d
u
e
to
th
e
d
o
m
in
a
n
ce
o
f
o
w
n
er
-
m
an
ag
er
s
o
f
SME
s
,
cu
ltu
r
e
is
ea
s
il
y
s
h
ap
ed
an
d
in
f
lu
e
n
ce
d
b
y
t
h
eir
p
er
s
o
n
alit
y
an
d
v
is
io
n
.
Natu
r
e
o
f
t
h
e
s
tr
u
c
tu
r
e
C
o
m
p
ar
ed
to
lar
g
er
co
m
p
an
ies
,
SME
s
h
a
v
e
a
f
latter
a
n
d
les
s
c
o
m
p
le
x
s
tr
u
ct
u
r
e.
A
f
lat
s
tr
u
ct
u
r
e
r
esu
l
ts
in
a
m
o
r
e
f
le
x
ib
le
w
o
r
k
en
v
ir
o
n
m
e
n
t
an
d
a
les
s
co
m
p
lex
co
m
m
u
n
icatio
n
p
r
o
ce
s
s
.
I
n
ad
d
itio
n
,
SME
s
ar
e
also
lik
el
y
to
h
av
e
a
n
o
r
g
an
ic
s
tr
u
c
tu
r
e.
S
m
al
l
b
u
s
i
n
es
s
w
o
r
k
er
s
o
f
ten
p
er
f
o
r
m
v
ar
io
u
s
tas
k
s
,
w
h
ic
h
i
m
p
lie
s
a
lo
w
d
eg
r
ee
o
f
s
p
ec
ializatio
n
i
n
t
h
e
j
o
b
s
o
f
e
m
p
lo
y
ee
s
.
B
u
s
i
n
ess
p
r
o
ce
s
s
e
s
P
r
o
ce
s
s
es
in
SME
s
ar
e
o
f
te
n
m
o
r
e
f
le
x
ib
le
an
d
ad
ap
tab
le
to
th
e
ch
a
n
g
e
s
t
h
at
o
cc
u
r
ar
o
u
n
d
th
e
m
.
As
a
r
esu
lt,
SME
s
ar
e
l
ik
el
y
to
b
e
m
o
r
e
ad
ap
tab
le
to
t
h
e
i
m
p
le
m
en
tatio
n
o
f
n
e
w
in
i
tiati
v
es,
a
s
t
h
e
y
ar
e
les
s
li
k
el
y
to
b
e
s
i
m
ilar
to
th
eir
e
x
is
t
in
g
p
r
o
ce
s
s
es.
Evaluation Warning : The document was created with Spire.PDF for Python.
I
SS
N
:
1
6
9
3
-
6930
T
E
L
KOM
NI
K
A
T
elec
o
m
m
u
n
C
o
m
p
u
t E
l
C
o
n
tr
o
l
,
Vo
l.
18
,
No
.
4
,
A
u
g
u
s
t 2
0
2
0
:
1
8
5
7
-
1
8
6
5
1860
2
.
2
.
3
.
E
nv
iro
n
m
e
nta
l di
m
en
s
io
n
Un
ce
r
tai
n
t
y
an
d
i
n
s
tab
ilit
y
o
f
th
e
e
n
v
ir
o
n
m
e
n
t:
SME
s
ar
e
g
en
er
all
y
ch
ar
ac
ter
ized
b
y
a
h
i
g
h
lev
e
l
o
f
en
v
ir
o
n
m
e
n
tal
u
n
ce
r
tai
n
t
y
.
T
h
e
u
n
ce
r
tai
n
t
y
o
f
th
e
tech
n
o
l
o
g
ical
en
v
ir
o
n
m
e
n
t
a
n
d
co
m
p
etitio
n
is
li
k
el
y
to
s
ig
n
i
f
ica
n
tl
y
a
f
f
ec
t t
h
e
i
m
p
le
m
en
tatio
n
o
f
in
f
o
r
m
atio
n
s
y
s
t
e
m
s
i
n
SME
s
.
T
h
e
in
f
l
u
en
ce
o
f
b
ig
clie
n
ts
T
h
e
m
ai
n
cu
s
to
m
er
s
o
r
s
u
p
p
lier
s
o
f
SME
s
,
w
h
o
ar
e
g
en
er
all
y
p
o
w
er
f
u
l
in
th
e
ir
s
u
p
p
l
y
ch
ai
n
,
ca
n
f
o
r
ce
SME
s
to
a
s
y
s
te
m
co
m
p
atib
le
w
it
h
t
h
eir
e
x
is
t
in
g
s
o
lu
tio
n
an
d
th
u
s
i
n
f
lu
e
n
ce
t
h
e
E
R
P
i
m
p
l
e
m
en
tatio
n
s
i
n
t
h
ese
o
r
g
an
izatio
n
s
.
T
h
e
n
atu
r
e
o
f
t
h
e
cu
s
to
m
er
b
ase
T
h
e
SME
m
ar
k
et
i
s
es
s
en
t
iall
y
lo
ca
l,
w
h
ile
f
e
w
o
f
t
h
e
m
ar
e
in
ter
n
atio
n
al
in
s
co
p
e.
I
n
g
e
n
er
al,
SME
s
d
ep
en
d
o
n
a
s
m
all
c
u
s
to
m
er
b
ase
w
ith
m
o
r
e
f
r
eq
u
e
n
t
a
n
d
clo
s
er
co
n
tact
w
i
th
th
eir
c
u
s
t
o
m
er
s
.
I
t
is
f
o
r
t
h
i
s
r
ea
s
o
n
th
at
S
ME
s
ar
e
lo
o
k
in
g
f
o
r
s
i
m
p
le
a
n
d
less
e
x
p
en
s
iv
e
s
o
lu
tio
n
s
.
2
.
2
.
4
.
T
ec
hn
o
lo
g
ica
l di
m
e
ns
i
o
n
T
ec
h
n
ical
ex
p
er
tis
e
i
n
I
T
SME
s
ar
e
li
m
ited
b
y
th
eir
tec
h
n
ica
l
ex
p
er
tis
e
in
I
T
.
Ma
n
y
SME
s
h
a
v
e
a
lo
w
lev
e
l
o
f
I
T
ex
p
er
tis
e
to
s
u
cc
e
s
s
f
u
ll
y
ad
o
p
t
th
e
I
S.
Fo
r
th
is
r
ea
s
o
n
,
SME
s
ar
e
m
o
r
e
lik
el
y
to
b
u
y
a
s
o
f
t
w
ar
e
p
ac
k
ag
e
in
s
tead
o
f
d
ev
elo
p
in
g
a
s
y
s
te
m
in
ter
n
all
y
.
T
h
is
ar
g
u
m
e
n
t
w
a
s
s
u
p
p
o
r
ted
b
y
a
r
ec
en
t
s
tu
d
y
o
n
th
e
a
d
o
p
tio
n
o
f
th
e
E
R
P
s
y
s
te
m
i
n
SME
s
[
8
]
,
w
h
ic
h
p
o
in
ted
to
a
lack
o
f
I
T
p
r
o
f
ess
io
n
als
an
d
a
s
h
o
r
tag
e
o
f
r
eso
u
r
c
es
in
d
ev
elo
p
m
en
t.
A
l
s
o
,
th
e
r
e
f
er
en
ce
[
7
]
r
ep
o
r
ted
th
at
SME
s
d
id
n
o
t
h
av
e
th
e
te
ch
n
ica
l
ex
p
er
ti
s
e
to
ev
al
u
ate
in
f
o
r
m
atio
n
s
y
s
te
m
s
.
I
S Kn
o
w
led
g
e
Mo
s
t
SME
s
h
av
e
litt
le
k
n
o
w
led
g
e
o
f
in
f
o
r
m
atio
n
s
y
s
te
m
s
,
as
th
er
e
ar
e
g
en
er
all
y
n
o
t
en
o
u
g
h
m
an
a
g
e
m
e
n
t
s
k
ills
to
p
lan
,
o
r
g
an
ize
a
n
d
g
u
id
e
th
e
u
s
e
o
f
i
n
f
o
r
m
atio
n
r
eso
u
r
ce
s
.
A
s
tu
d
y
b
y
[
7
]
ev
al
u
ati
n
g
th
e
ad
o
p
tio
n
o
f
E
R
P
i
n
SME
s
co
n
clu
d
ed
t
h
at
lac
k
o
f
k
n
o
w
le
d
g
e
ab
o
u
t
i
n
f
o
r
m
atio
n
s
y
s
te
m
s
ca
n
p
r
ev
en
t
SME
s
f
r
o
m
ad
o
p
tin
g
E
R
P
s
y
s
te
m
s
.
T
h
e
r
esu
lts
s
h
o
w
ed
th
at
t
h
e
m
o
r
e
C
E
Os
h
av
e
k
n
o
w
led
g
e
o
f
I
S,
th
e
m
o
r
e
lik
e
l
y
th
e
y
ar
e
to
ad
o
p
t E
R
P
s
y
s
te
m
s
.
I
n
f
r
as
tr
u
ct
u
r
e
T
h
e
h
ar
d
w
ar
e
an
d
s
o
f
t
w
ar
e
i
n
f
r
astr
u
ctu
r
e
o
f
t
h
e
I
S
i
n
m
o
s
t
SME
s
i
s
g
e
n
er
all
y
p
er
ce
iv
ed
as
b
ein
g
a
t
an
ea
r
l
y
s
tag
e
o
f
d
ev
elo
p
m
e
n
t
.
A
s
tu
d
y
as
s
ess
in
g
th
e
r
ea
d
in
ess
o
f
SME
s
to
ad
o
p
t
E
R
P
s
h
o
w
ed
th
at
m
o
s
t
o
f
th
e
SME
s
s
u
r
v
e
y
ed
h
ad
o
ld
h
a
r
d
w
ar
e
in
f
r
astr
u
ct
u
r
e
an
d
u
s
ed
r
ath
er
co
m
p
le
x
I
T
s
o
lu
tio
n
s
[
1
5
]
.
Ex
p
er
tis
e
in
I
S
m
an
a
g
e
m
e
n
t:
SME
s
ar
e
li
m
ite
d
b
y
th
e
ir
m
a
n
ag
er
ial
e
x
p
er
tis
e
in
I
S.
Ma
n
y
SME
s
h
av
e
a
lo
w
lev
el
o
f
m
an
a
g
er
ial
ex
p
er
tis
e
to
s
u
cc
es
s
f
u
l
l
y
ad
o
p
t
th
e
I
S.
T
h
is
is
b
ec
au
s
e
SM
E
s
ar
e
m
o
r
e
lik
el
y
to
h
ir
e
ex
t
er
n
al
co
n
s
u
lta
n
ts
to
p
r
o
p
er
ly
m
a
n
ag
e
t
h
e
E
R
P
i
m
p
le
m
e
n
tatio
n
p
r
o
j
ec
t.
3.
RE
S
E
ARCH
M
E
T
H
O
DO
L
O
G
Y
T
h
e
p
u
r
p
o
s
e
o
f
th
is
s
tu
d
y
is
to
f
in
d
n
e
w
p
er
s
p
ec
ti
v
es
o
n
th
e
ch
ar
ac
ter
is
tic
s
th
a
t
in
f
l
u
e
n
ce
th
e
i
m
p
le
m
e
n
tatio
n
o
f
E
R
P
in
SME
s
,
f
o
r
th
i
s
r
ea
s
o
n
an
ex
p
lo
r
ato
r
y
q
u
ali
tativ
e
r
esear
ch
ap
p
r
o
ac
h
u
s
in
g
m
u
ltip
le
ca
s
e
s
tu
d
y
d
esi
g
n
h
as
b
ee
n
ap
p
lied
.
A
n
ex
p
lo
r
ato
r
y
ap
p
r
o
ac
h
p
r
ev
en
ts
li
m
iti
n
g
r
ese
ar
ch
to
co
n
f
ir
m
i
n
g
p
r
ev
io
u
s
l
y
id
en
ti
f
ied
r
es
u
lts
[
1
6
,
1
7
]
.
C
ase
s
tu
d
ies
h
av
e
al
s
o
b
ee
n
w
id
el
y
u
s
ed
in
E
R
P
r
esear
ch
[
1
8
]
.
T
h
e
ch
o
ice
to
u
s
e
a
m
u
ltip
le
ca
s
e
s
t
u
d
y
w
a
s
to
allo
w
a
cr
o
s
s
-
c
o
m
p
ar
is
o
n
o
f
th
e
c
h
ar
ac
ter
i
s
tics
t
h
at
in
f
l
u
e
n
ce
th
e
i
m
p
le
m
e
n
tatio
n
o
f
E
R
P
in
SME
s
.
T
o
o
p
tim
ize
d
iv
er
s
i
t
y
b
et
w
ee
n
ca
s
es,
o
r
g
a
n
izatio
n
s
d
if
f
er
in
ter
m
s
o
f
o
r
g
an
izat
io
n
al
c
h
a
r
ac
ter
is
tics
(
e.
g
.
,
s
ize,
s
ec
to
r
)
an
d
E
R
P
p
r
o
j
ec
t
ch
ar
ac
ter
is
tics
(
e.
g
.
,
n
u
m
b
er
o
f
i
m
p
le
m
e
n
ted
m
o
d
u
les).
Ou
r
s
t
u
d
y
f
it
s
in
to
th
is
r
esear
ch
s
tr
ea
m
to
e
m
p
l
o
y
a
m
eth
o
d
o
f
r
esear
ch
i
n
g
m
u
ltip
le
ca
s
e
s
t
u
d
ies.
Fo
u
r
S
ME
s
w
er
e
s
t
u
d
ied
.
T
h
is
n
u
m
b
er
i
s
b
eliev
ed
to
p
r
o
v
id
e
s
u
f
f
icie
n
t
e
m
p
ir
ical
b
ases
f
o
r
g
e
n
er
atin
g
t
h
e
t
h
eo
r
y
[
1
9
]
.
C
ases
w
er
e
s
elec
ted
b
ased
o
n
a
m
i
x
o
f
o
p
p
o
r
tu
n
is
tic
s
a
m
p
li
n
g
s
tr
ate
g
ies
,
tar
g
eted
s
tr
ateg
ies,
a
n
d
s
n
o
wb
all
s
tr
ateg
ies
[
2
0
]
.
A
ll
ca
s
e
o
r
g
an
izatio
n
s
o
p
er
at
e
in
th
e
p
r
iv
ate
s
ec
to
r
in
Mo
r
o
cc
o
.
I
n
ad
d
itio
n
,
th
e
v
ar
iety
b
et
w
ee
n
ca
s
es
w
a
s
d
esire
d
,
w
it
h
p
ar
ticu
lar
e
m
p
h
asis
o
n
th
e
t
y
p
e
o
f
b
u
s
i
n
e
s
s
.
O
r
g
an
izatio
n
s
ar
e
lab
eled
as
C
o
m
p
A
,
C
o
m
p
B
,
C
o
m
p
C
a
n
d
C
o
m
p
D.
T
ab
le
1
g
iv
e
s
an
o
v
er
v
ie
w
o
f
th
e
ca
s
e
s
s
tu
d
ied
.
T
h
e
d
ata
c
o
llectio
n
w
a
s
d
o
n
e
th
r
o
u
g
h
p
er
s
o
n
al
i
n
ter
v
ie
w
s
,
w
it
h
a
to
tal
o
f
2
8
in
ter
v
ie
w
s
co
n
d
u
cted
in
th
e
f
o
u
r
o
r
g
an
izatio
n
s
b
et
wee
n
Octo
b
er
2
0
1
7
an
d
J
u
ly
2
0
1
8
.
T
h
e
in
ter
v
ie
w
s
w
er
e
co
n
d
u
cted
w
it
h
s
e
v
er
al
s
tak
e
h
o
ld
er
s
(
u
s
er
s
,
ex
ter
n
al
co
n
s
u
ltan
ts
,
i
n
ter
n
al
I
T
s
p
ec
iali
s
ts
a
n
d
m
an
a
g
er
s
)
i
n
o
r
d
er
to
g
at
h
er
d
if
f
er
en
t
p
er
s
p
ec
tiv
es
i
n
t
h
e
i
m
p
le
m
e
n
t
atio
n
o
f
t
h
e
E
R
P
s
y
s
te
m
an
d
th
u
s
i
m
p
r
o
v
e
t
h
e
v
a
lid
it
y
o
f
t
h
e
r
es
u
lts
.
Mo
s
t
o
f
th
e
i
n
ter
v
ie
w
s
to
o
k
p
lace
f
a
ce
-
to
-
f
ac
e
i
n
th
e
co
m
p
a
n
ie
s
.
T
h
e
in
ter
v
ie
w
s
la
s
ted
f
r
o
m
3
0
to
9
0
m
i
n
u
te
s
.
Do
cu
m
e
n
t
s
w
er
e
p
r
o
v
id
ed
b
y
th
e
o
r
g
an
izatio
n
s
to
co
m
p
let
e
th
e
r
esear
ch
.
E
-
m
ail
s
an
d
telep
h
o
n
e
ex
c
h
an
g
es
w
er
e
u
s
ed
to
clar
if
y
ce
r
tai
n
is
s
u
es.
T
h
e
in
ter
v
ie
w
d
ata
w
as
f
u
ll
y
t
r
an
s
cr
ib
ed
a
n
d
co
d
ed
u
s
in
g
th
e
s
o
f
ta
w
ar
e
A
t
las.ti
7
.
T
h
e
d
at
a
an
al
y
s
is
f
o
cu
s
ed
o
n
id
e
n
ti
f
y
i
n
g
th
e
c
h
a
r
ac
ter
is
tics
t
h
at
in
f
l
u
e
n
ce
th
e
i
m
p
le
m
e
n
tat
io
n
o
f
E
R
P
in
SM
E
s
.
First,
an
i
n
ter
n
al
Evaluation Warning : The document was created with Spire.PDF for Python.
T
E
L
KOM
NI
K
A
T
elec
o
m
m
u
n
C
o
m
p
u
t E
l
C
o
n
tr
o
l
I
n
flu
en
ce
o
f
S
ME
ch
a
r
a
cteris
tics
o
n
th
e
imp
leme
n
ta
tio
n
o
f E
R
P
(
Oma
r
K
h
a
d
r
o
u
f
)
1861
an
al
y
s
is
w
as
d
o
n
e
to
u
n
d
er
s
tan
d
th
e
in
d
iv
id
u
al
ca
s
es
[
1
9
]
.
T
h
is
p
r
o
v
id
ed
a
p
r
elim
i
n
ar
y
li
s
t
o
f
f
ea
tu
r
e
s
th
at
in
f
l
u
e
n
ce
th
e
i
m
p
le
m
e
n
t
atio
n
o
f
E
R
P
in
SME
s
in
e
ac
h
ca
s
e.
T
h
en
,
a
cr
o
s
s
-
s
ec
t
i
o
n
al
an
al
y
s
is
w
a
s
co
n
d
u
cted
,
lo
o
k
in
g
f
o
r
s
i
m
ila
r
ities
an
d
d
i
f
f
er
e
n
ce
s
b
et
w
ee
n
ca
s
e
s
.
T
h
e
d
ata
w
as
th
e
n
a
n
al
y
s
ed
as
p
ar
t
o
f
th
e
E
R
P
lif
e
c
y
cle,
w
it
h
t
h
e
id
en
ti
f
ied
ac
tiv
i
ties
as
s
i
g
n
ed
to
t
h
e
d
if
f
er
en
t p
h
ases
[
2
1
]
.
T
ab
le
1
.
P
r
esen
tatio
n
o
f
t
h
e
ca
s
e
s
t
u
d
ies
C
o
mp
A
C
o
mp
B
C
o
mp
C
C
o
mp
D
N
a
t
u
r
e
a
n
d
i
n
d
u
st
r
y
A
e
r
o
n
a
u
t
i
c
A
u
t
o
mo
b
i
l
e
T
r
a
n
sp
o
r
t
&
L
o
g
i
st
i
c
s
O
f
f
i
c
e
S
u
p
p
l
i
e
s
N
u
mb
e
r
o
f
e
mp
l
o
y
e
e
s
1
7
4
1
9
0
24
20
T
u
r
n
o
v
e
r
4
5
M
D
h
s
3
9
M
D
h
s
4
M
D
h
s
2
M
D
h
s
n
u
m
b
e
r
o
f
i
n
t
e
r
v
i
e
w
s
8
9
6
5
i
n
t
e
r
v
i
e
w
p
a
r
t
i
c
i
p
a
n
t
s
U
se
r
s,
T
e
a
m l
e
a
d
e
r
,
Ex
t
e
r
n
a
l
c
o
n
s
u
l
t
a
n
t
s,
I
n
t
e
r
n
a
l
I
T
sp
e
c
i
a
l
i
st
s,
M
a
n
a
g
e
r
s.
Ex
t
e
r
n
a
l
c
o
n
s
u
l
t
a
n
t
s,
I
n
t
e
r
n
a
l
I
T
sp
e
c
i
a
l
i
st
s
S
a
l
e
s M
a
n
a
g
e
r
s,
U
se
r
s.
U
se
r
s,
T
e
a
m l
e
a
d
e
r
,
Ex
t
e
r
n
a
l
c
o
n
s
u
l
t
a
n
t
s,
I
n
t
e
r
n
a
l
I
T
sp
e
c
i
a
l
i
st
s
M
a
n
a
g
e
r
s.
U
se
r
s,
I
n
t
e
r
n
a
l
I
T
sp
e
c
i
a
l
i
s
t
s,
P
u
r
c
h
a
si
n
g
man
a
g
e
r
,
V
e
n
d
o
r
.
4.
DATA AN
AL
Y
SI
S
4
.
1
.
Cr
o
s
s
co
m
pa
ri
s
o
n
T
a
b
l
e
2
s
h
o
w
s
th
e
m
a
in
f
e
a
tu
r
e
s
o
f
th
e
E
R
P
im
p
lem
en
t
a
ti
o
n
p
r
o
je
c
t
s
i
n
a
l
l
f
o
u
r
c
a
s
es
.
C
a
s
e
c
o
m
p
an
i
es
r
e
p
r
e
s
en
t
d
if
f
e
r
e
n
t
p
h
as
e
s
o
f
th
e
E
R
P
lif
e
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[
1
1
]
,
t
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(
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ch
c
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[
2
1
]
.
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(
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t
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Pr
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,
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a
t
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w
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n
J
an
u
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r
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2
0
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.
0
.
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t
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m
p
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w
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th
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d
e
a
d
l
in
e
[
2
2
].
C
o
m
p
C
,
f
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d
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2
0
0
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,
i
s
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t
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g
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in
cl
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(
g
r
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,
m
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t
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p
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(
L
C
L
,
F
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)
as
w
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a
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ty
in
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r
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o
.
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n
J
an
u
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r
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0
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t
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im
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s
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Evaluation Warning : The document was created with Spire.PDF for Python.
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T
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e
d
h
a
d
m
a
n
y
o
f
th
e
s
am
e
ch
a
r
ac
t
e
r
is
ti
c
s
as
th
o
s
e
i
d
en
t
if
i
e
d
in
th
e
l
i
te
r
a
tu
r
e
r
e
v
iew
o
n
th
e
in
f
lu
en
c
e
o
f
S
ME
ch
a
r
a
ct
e
r
i
s
t
i
cs
o
n
E
R
P
im
p
l
em
en
t
a
t
i
o
n
[
6
,
8
,
9]
.
C
as
e
an
a
ly
s
i
s
h
a
s
s
h
o
w
n
th
a
t
"o
w
n
e
r
s
h
ip
ty
p
e
,
d
e
ci
s
i
o
n
-
m
ak
in
g
an
d
f
in
a
n
c
ia
l
r
es
o
u
r
ce
s
"
a
r
e
th
e
m
o
s
t
i
n
f
lu
en
t
i
al
ch
a
r
a
c
t
e
r
i
s
t
i
cs
o
f
S
M
E
s
.
I
n
t
h
r
ee
o
f
t
h
e
f
o
u
r
c
o
m
p
a
n
i
e
s
(
C
o
m
p
A
,
C
o
m
p
C
an
d
C
o
m
p
D
)
,
m
a
jo
r
p
a
r
t
n
e
r
s
h
a
d
f
o
r
c
e
d
S
M
E
s
t
o
im
p
l
em
en
t
e
a
s
y
s
t
em
c
o
m
p
a
ti
b
l
e
w
it
h
th
ei
r
s
.
T
h
e
l
a
c
k
k
n
o
w
l
e
d
g
e
an
d
e
x
p
e
r
i
e
n
c
e
i
n
E
R
P
s
y
s
tem
s
co
u
l
d
h
av
e
lim
i
t
e
d
t
h
e
im
p
l
em
en
t
a
ti
o
n
o
f
th
e
E
R
P
s
y
s
t
em
in
c
a
s
e
o
r
g
an
i
za
t
i
o
n
s
.
(
C
o
m
p
A
an
d
c
o
m
p
B
)
r
e
l
ied
o
n
im
p
l
em
en
t
in
g
p
a
r
t
n
e
r
s
b
e
c
au
s
e
th
ey
d
i
d
n
o
t
h
av
e
en
o
u
g
h
te
ch
n
i
c
a
l
o
r
m
an
ag
e
r
i
al
ex
p
e
r
t
is
e
g
u
a
r
a
n
t
e
e
th
e
s
u
c
ce
s
s
o
f
t
h
e
im
p
lem
en
t
a
ti
o
n
p
r
o
je
c
t
.
O
n
t
h
e
o
th
e
r
h
an
d
,
c
o
m
p
C
an
d
c
o
m
p
D
r
e
li
e
d
o
n
th
e
ex
p
e
r
t
is
e
o
f
t
h
ei
r
i
n
t
e
r
n
a
l
t
e
am
s
t
o
s
e
t
u
p
t
h
ei
r
E
R
P
s
y
s
t
em
s
,
th
is
d
e
c
is
i
o
n
w
a
s
ta
k
e
n
t
o
r
e
d
u
c
e
t
h
e
im
p
l
em
en
t
at
i
o
n
c
o
s
t
,
b
u
t
i
t
af
f
e
c
t
e
d
th
e
en
d
r
e
s
u
l
t
s
in
c
e
t
h
e
in
t
e
r
n
a
l
t
e
am
d
id
n
o
t
h
av
e
en
o
u
g
h
ex
p
e
r
ti
s
e
t
o
p
r
o
p
e
r
ly
l
e
a
d
th
e
p
r
o
je
c
t
[
2
2
, 2
3
]
S
M
E
c
o
n
t
ex
t
h
a
d
in
f
l
u
e
n
c
e
d
th
e
E
R
P
im
p
l
em
en
t
at
i
o
n
p
r
o
je
c
t
s
in
th
e
f
o
u
r
c
o
m
p
an
i
es
.
T
h
e
a
b
l
e
a
b
o
v
e
s
h
o
w
e
d
th
a
t
s
o
m
e
ch
a
r
a
ct
e
r
is
t
ic
s
o
f
S
ME
s
h
av
e
h
a
d
a
s
ig
n
if
i
ca
n
t
im
p
a
c
t
,
w
h
i
l
e
o
th
e
r
s
h
av
e
h
a
d
l
im
i
t
e
d
in
f
l
u
en
c
e
.
L
im
it
e
d
r
es
o
u
r
ce
s
h
av
e
af
f
ec
te
d
v
a
r
i
o
u
s
i
s
s
u
es
in
E
R
P
im
p
l
em
e
n
t
a
ti
o
n
s
.
L
im
it
e
d
f
in
an
c
ial
r
e
s
o
u
r
c
es
af
f
e
c
t
e
d
t
h
e
a
c
q
u
is
i
ti
o
n
,
im
p
l
em
en
t
a
ti
o
n
a
n
d
u
s
e
an
d
m
a
in
t
en
an
c
e
p
h
a
s
e
(
E
R
P
p
r
i
c
e
,
im
p
l
em
en
t
at
i
o
n
c
o
s
t
an
d
e
n
d
-
u
s
e
r
t
r
a
in
in
g
…
)
.
Pr
o
je
c
t
s
w
e
r
e
l
im
ite
d
b
y
lim
i
t
e
d
h
u
m
an
r
es
o
u
r
ce
s
a
s
m
o
s
t
m
em
b
e
r
s
o
f
t
h
e
im
p
l
em
en
t
at
i
o
n
t
e
am
w
e
r
e
w
o
r
k
in
g
o
n
o
th
e
r
p
r
o
je
c
t
s
in
p
a
r
a
l
l
e
l
.
T
h
e
o
w
n
e
r
s
o
f
th
es
e
co
m
p
an
i
es
h
av
e
b
e
en
in
v
o
lv
e
d
t
h
r
o
u
g
h
o
u
t
th
e
E
R
P
l
if
e
cy
c
l
e
.
T
h
ey
h
av
e
s
ig
n
if
i
ca
n
tly
i
n
f
lu
en
c
e
d
th
e
r
e
q
u
i
r
em
en
ts
o
f
th
e
ER
P
s
y
s
t
em
a
n
d
th
e
i
r
s
e
l
e
ct
i
o
n
.
T
h
e
m
o
tiv
a
t
i
o
n
o
f
th
e
h
e
a
d
s
o
f
th
es
e
c
o
m
p
an
i
es
w
a
s
l
im
ite
d
t
o
th
e
r
e
p
l
a
ce
m
en
t
o
f
o
b
s
o
l
e
t
e
le
g
a
cy
s
y
s
t
em
s
.
T
h
e
q
u
i
ck
d
e
c
is
i
o
n
-
m
ak
in
g
p
r
o
c
e
s
s
m
ay
b
e
d
u
e
t
o
a
f
l
a
t
o
r
g
an
iz
a
t
i
o
n
a
l
s
t
r
u
c
tu
r
e
th
a
t
r
ev
o
lv
es
a
r
o
u
n
d
t
h
e
C
E
O
o
f
t
h
e
c
o
m
p
an
y
.
T
h
e
r
e
s
u
l
ts
s
h
o
w
e
d
t
h
a
t
th
e
s
im
p
l
e
s
t
r
u
ctu
r
e
c
o
u
l
d
f
a
c
il
i
t
at
e
th
e
im
p
l
em
en
t
at
i
o
n
o
f
t
h
e
E
R
P
s
y
s
t
em
a
n
d
th
e
s
p
e
c
if
ic
a
t
i
o
n
o
f
th
e
r
e
q
u
i
r
em
en
t
s
b
y
s
im
p
l
if
y
in
g
th
e
i
n
t
e
r
n
al
c
o
m
m
u
n
i
ca
t
i
o
n
p
r
o
c
e
s
s
es
(
l
e
s
s
f
o
r
m
a
li
ty
a
n
d
l
e
s
s
h
i
e
r
a
r
ch
y
c
o
m
p
a
r
e
d
t
o
l
a
r
g
e
c
o
m
p
an
i
es
)
.
B
u
s
i
n
ess
p
r
o
c
es
s
r
e
en
g
in
e
e
r
in
g
(
B
PR
)
i
s
c
o
n
s
i
d
e
r
e
d
t
o
b
e
o
n
e
o
f
th
e
k
ey
s
u
c
c
ess
f
a
ct
o
r
s
f
o
r
im
p
lem
en
t
in
g
an
E
R
P
s
y
s
t
em
[
2
4
,
2
5
]
,
b
u
t
i
t
h
as
b
ee
n
u
s
e
d
o
n
ly
b
y
C
o
m
p
B
,
b
u
t
w
i
th
a
m
i
n
im
al
d
eg
r
e
e
,
c
as
e
c
o
m
p
an
i
es
h
av
e
ch
o
s
en
t
o
cu
s
to
m
i
z
e
th
e
E
R
P
s
y
s
t
e
m
w
ith
d
if
f
e
r
en
t
l
ev
e
ls
f
o
r
e
a
ch
c
o
m
p
an
y
,
C
o
m
p
A
h
a
s
a
p
p
l
i
e
d
a
h
ig
h
e
r
l
ev
e
l
o
f
E
R
P
s
o
u
r
c
e
c
o
d
e
m
o
d
if
i
c
at
i
o
n
th
an
p
r
o
g
r
am
m
in
g
a
d
d
-
o
n
s
.
S
o
m
u
c
h
s
o
th
a
t
C
o
m
p
C
an
d
C
o
m
p
D
a
p
p
l
i
e
d
h
ig
h
e
r
le
v
e
l
s
o
f
a
d
d
-
o
n
p
r
o
g
r
am
m
in
g
th
an
E
R
P
s
o
u
r
c
e
c
o
d
e
m
o
d
if
i
ca
t
i
o
n
,
w
h
e
r
e
a
s
C
o
m
p
B
a
p
p
l
i
e
d
a
n
a
v
e
r
ag
e
l
ev
el
o
f
a
d
d
-
o
n
p
r
o
g
r
am
m
in
g
an
d
d
i
d
n
o
t
a
p
p
ly
th
e
m
o
d
if
i
ca
t
i
o
n
o
f
th
e
E
R
P s
o
u
r
ce
c
o
d
e
,
t
h
e
i
r
g
o
al
w
a
s
t
o
o
p
t
m
o
r
e
f
o
r
t
h
e
c
o
n
f
ig
u
r
a
t
io
n
an
d
l
es
s
o
n
th
e
cu
s
t
o
m
i
z
at
io
n
[
2
3
]
.
T
h
e
m
a
in
r
e
as
o
n
f
o
r
cu
s
t
o
m
i
z
in
g
t
h
e
E
R
P
s
y
s
tem
w
as
t
o
p
r
e
s
e
r
v
e
t
h
e
c
o
r
e
b
u
s
in
e
s
s
p
r
o
c
e
s
s
es
,
p
e
r
c
e
iv
e
d
a
s
u
n
i
q
u
e
an
d
o
f
f
e
r
in
g
a
c
o
m
p
e
t
i
t
iv
e
a
d
v
an
t
ag
e
.
6.
CO
NCLU
SI
O
N
T
h
e
p
u
r
p
o
s
e
o
f
th
is
s
t
u
d
y
w
a
s
to
id
en
ti
f
y
th
e
d
i
f
f
er
en
t
c
h
a
r
ac
ter
is
tics
o
f
th
e
co
n
tex
t
o
f
SME
s
t
h
at
ca
n
in
f
l
u
e
n
ce
th
e
i
m
p
le
m
e
n
tat
io
n
ac
tiv
ities
o
f
t
h
e
E
R
P
.
B
y
s
p
ec
if
y
in
g
t
h
e
i
n
f
lu
e
n
ce
o
f
ea
ch
ch
ar
ac
ter
i
s
tic
o
n
o
n
e
o
r
m
o
r
e
p
h
a
s
es
o
f
E
R
P
lif
e
c
y
cle
(
e
s
tab
lis
h
ed
b
y
E
s
tè
v
e
&
p
asto
r
)
.
T
h
e
s
tu
d
y
s
h
o
w
e
d
th
at
“
o
w
n
er
s
h
ip
t
y
p
e,
d
ec
is
io
n
-
m
ak
i
n
g
an
d
f
i
n
an
cial
r
eso
u
r
ce
s
"
ar
e
th
e
m
o
s
t
in
f
lu
e
n
tia
l
ch
ar
ac
ter
is
tics
o
f
S
ME
s
.
B
y
an
al
y
s
in
g
th
e
ch
ar
ac
ter
is
tic
s
id
en
ti
f
ied
in
r
elatio
n
to
p
h
ases
in
th
e
E
R
P
lif
e
cy
c
le
,
"
im
p
le
m
en
ta
tio
n
an
d
u
s
e
an
d
m
ai
n
ten
a
n
ce
"
w
er
e
t
h
e
m
o
s
t a
f
f
ec
ted
b
y
t
h
e
SME
co
n
tex
t.
T
h
e
s
tu
d
y
p
r
o
v
id
es
s
ev
er
a
l
i
m
p
licatio
n
s
f
o
r
r
esear
ch
.
T
h
e
r
esu
lt
s
s
h
o
w
t
h
at
t
h
e
S
ME
co
n
tex
t
in
f
lu
e
n
ce
s
t
h
e
i
m
p
le
m
en
ta
tio
n
o
f
th
e
E
R
P
s
y
s
te
m
a
n
d
s
h
o
u
ld
th
er
ef
o
r
e
b
e
tak
e
n
in
to
ac
co
u
n
t
in
f
u
t
u
r
e
r
esear
ch
.
T
h
e
n
u
m
b
er
o
f
ca
s
es i
n
o
u
r
s
t
u
d
y
i
s
li
m
ited
an
d
it i
s
n
ec
e
s
s
a
r
y
to
s
tu
d
y
t
h
e
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licab
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[1
]
M
o
ra
b
it
o
V
.
,
P
a
c
e
S
.
,
P
re
v
it
a
li
P
.
,
“
ER
P
M
a
rk
e
ti
n
g
a
n
d
Italian
S
M
Es
,”
Eu
r
o
p
e
a
n
M
a
n
a
g
e
me
n
t
J
o
u
rn
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l
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o
l.
2
3
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o
.
5
,
p
p
.
5
9
0
-
5
9
8
,
2
0
0
5
.
[2
]
Ko
h
S
.
C.
L
.
,
S
im
p
so
n
M
.
,
“
Co
u
l
d
e
n
terp
rise
re
so
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rc
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p
lan
n
in
g
c
re
a
te
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c
o
m
p
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ti
v
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d
v
a
n
tag
e
f
o
r
s
m
a
ll
b
u
sin
e
ss
e
s?
,”
Ben
c
h
ma
rk
in
g
:
A
n
In
ter
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1
4
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.
1
,
p
p
.
5
9
-
76
,
2
0
0
7
.
[3
]
Bu
o
n
a
n
n
o
G
.
,
F
a
v
e
rio
P
.
,
P
ig
n
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F
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,
Ra
v
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rin
i
A
.
,
S
c
iu
to
D.,
T
a
g
li
a
v
in
i
M
.
,
“
F
a
c
to
rs
a
f
f
e
c
ti
n
g
ERP
sy
ste
m
a
d
o
p
ti
o
n
:
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c
o
m
p
a
ra
ti
v
e
a
n
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l
y
sis
b
e
tw
e
e
n
S
M
Es
a
n
d
larg
e
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o
m
p
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n
ies
,”
J
o
u
rn
a
l
o
f
En
ter
p
rise
I
n
fo
rm
a
ti
o
n
M
a
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me
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t
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l.
1
8
,
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o
.
4
,
p
p
.
3
8
4
-
4
2
6
,
2
0
0
5
.
Evaluation Warning : The document was created with Spire.PDF for Python.
T
E
L
KOM
NI
K
A
T
elec
o
m
m
u
n
C
o
m
p
u
t E
l
C
o
n
tr
o
l
I
n
flu
en
ce
o
f
S
ME
ch
a
r
a
cteris
tics
o
n
th
e
imp
leme
n
ta
tio
n
o
f E
R
P
(
Oma
r
K
h
a
d
r
o
u
f
)
1865
[4
]
M
a
b
e
rt
V.
A
.
,
S
o
n
i
A
.
,
V
e
n
k
a
tara
m
a
n
a
n
M
.
A
.
,
“
T
h
e
i
m
p
a
c
t
o
f
o
rg
a
n
iza
ti
o
n
siz
e
o
n
e
n
ter
p
rise
re
so
u
rc
e
p
lan
n
in
g
(ERP
)
im
p
lem
e
n
tatio
n
s i
n
t
h
e
US
m
a
n
u
fa
c
tu
rin
g
se
c
to
r
,”
Om
e
g
a
,
v
o
l.
3
1
,
n
o
.
3
,
p
p
.
2
3
5
-
2
4
6
,
2
0
0
3
.
[5
]
W
o
n
g
K.
Y.,
A
sp
in
w
a
ll
E.
,
“
Ch
a
r
a
c
teriz
in
g
k
n
o
w
led
g
e
m
a
n
a
g
e
m
e
n
t
in
th
e
sm
a
ll
b
u
sin
e
ss
En
v
ir
o
n
m
e
n
t
,”
J
o
u
rn
a
l
o
f
Kn
o
wled
g
e
M
a
n
a
g
e
me
n
t,
v
o
l.
8
,
n
o
.
3
,
p
p
.
4
4
-
6
1
,
2
0
0
4
.
[6
]
Ra
m
d
a
n
i
B.
,
Ka
w
a
le
k
P
.
,
L
o
re
n
z
o
O.,
“
P
re
d
icti
n
g
S
M
E'
s
a
d
o
p
t
io
n
o
f
e
n
ter
p
rise
sy
ste
m
s
,”
J
o
u
rn
a
l
o
f
En
ter
p
rise
In
fo
rm
a
t
io
n
M
a
n
a
g
e
me
n
t
,
v
o
l.
2
2
,
n
o
.
1
/2
,
p
p
.
1
0
-
2
4
,
2
0
0
9
.
[7
]
S
h
iau
W
.
L
.
,
Hs
u
P
.
Y.,
W
a
n
g
J.
Z.,
“
De
v
e
lo
p
m
e
n
t
o
f
m
e
a
su
re
s
t
o
a
ss
e
ss
th
e
ER
P
a
d
o
p
ti
o
n
o
f
sm
a
ll
a
n
d
m
e
d
iu
m
e
n
terp
rise
s
,”
J
o
u
rn
a
l
o
f
E
n
ter
p
ris
e
In
fo
rm
a
t
io
n
M
a
n
a
g
e
me
n
t
,
v
o
l.
2
2
,
n
o
.
1
/2
,
p
p
.
9
9
-
1
1
8
,
2
0
0
9
.
[8
]
Ch
a
n
g
S
.
I.
,
H
u
n
g
S
.
Y.
,
“
Crit
ica
l
F
a
c
to
rs
o
f
ERP
A
d
o
p
ti
o
n
f
o
r
S
m
a
ll
-
a
n
d
M
e
d
iu
m
-
S
ize
d
En
ter
p
rise
s:
A
n
E
m
p
iri
c
a
l
S
tu
d
y
,”
J
o
u
rn
a
l
o
f
Glo
b
a
l
In
fo
rm
a
ti
o
n
M
a
n
a
g
e
me
n
t
,
v
o
l.
1
8
,
n
o
.
3
,
p
p
.
8
2
-
1
0
6
,
2
0
1
0
.
[9
]
Zac
h
O.,
M
u
n
k
v
o
ld
B.
E.
,
Olse
n
D.
H.,
“
ERP
sy
ste
m
i
m
p
le
m
e
n
tatio
n
i
n
S
M
Es:
Ex
p
l
o
ri
n
g
th
e
in
f
lu
e
n
c
e
s
o
f
th
e
S
M
E
c
o
n
tex
t
,”
En
ter
p
rise
I
n
fo
rm
a
ti
o
n
S
y
ste
ms
,
v
o
l.
8
,
n
o
.
2
,
p
p
.
3
0
9
-
3
5
5
,
2
0
1
4
.
[1
0
]
G
h
o
b
a
d
ian
A
.
,
G
a
ll
e
a
r
D.,
“
T
Q
M
a
n
d
o
rg
a
n
iza
ti
o
n
siz
e
,”
In
ter
n
a
ti
o
n
a
l
J
o
u
rn
a
l
o
f
Op
e
ra
ti
o
n
s
a
n
d
Pro
d
u
c
ti
o
n
M
a
n
a
g
e
me
n
t
,
v
o
l.
1
7
,
n
o
.
2
,
p
p
.
1
2
1
-
1
6
3
,
1
9
9
7
.
[1
1
]
Estev
e
s
J.,
P
a
sto
r
J.,
“
A
n
ER
P
L
i
f
e
c
y
c
le
-
b
a
se
d
Re
se
a
rc
h
Ag
e
n
d
a
,”
Fi
rs
t
In
ter
n
a
ti
o
n
a
l
W
o
rk
sh
o
p
o
n
En
ter
p
rise
M
a
n
a
g
e
me
n
t
Res
o
u
rc
e
a
n
d
Pl
a
n
n
in
g
S
y
ste
ms
EM
RP
S
,
p
p
.
3
5
9
-
3
7
1
,
1
9
9
9
.
[1
2
]
S
e
e
th
a
m
r
a
ju
R.
,
S
e
e
th
a
m
ra
ju
J.,
“
A
d
o
p
ti
o
n
o
f
ER
P
s
in
a
M
e
d
iu
m
-
siz
e
d
En
terp
rise
-
A
Ca
se
S
tu
d
y
,
”
Pro
c
e
e
d
in
g
s
o
f
Au
stra
l
a
sia
n
Co
n
fer
e
n
c
e
o
n
In
f
o
r
ma
ti
o
n
S
y
s
tem
s (
ACIS
)
,
2
0
0
8
.
[1
3
]
L
e
v
y
M
.
,
P
o
w
e
ll
P
.
,
“
In
f
o
rm
a
ti
o
n
sy
ste
m
s
stra
te
g
y
f
o
r
s
m
a
ll
a
n
d
m
e
d
iu
m
siz
e
d
e
n
terp
rise
s:
a
n
o
rg
a
n
isa
ti
o
n
a
l
p
e
rsp
e
c
ti
v
e
,”
T
h
e
J
o
u
rn
a
l
o
f
S
tra
t
e
g
ic In
f
o
rm
a
ti
o
n
S
y
ste
ms
,
v
o
l.
9
,
n
o
.
1
,
p
p
.
63
-
84
,
2
0
0
0
.
[1
4
]
Up
a
d
h
y
a
y
P
.
,
Ja
h
a
n
y
a
n
S
.
,
Da
n
P
.
K.,
“
F
a
c
to
rs
i
n
f
lu
e
n
c
in
g
ERP
im
p
le
m
e
n
tatio
n
in
I
n
d
ian
m
a
n
u
f
a
c
tu
rin
g
o
rg
a
n
isa
ti
o
n
s:
A
stu
d
y
o
f
m
icr
o
,
sm
a
ll
a
n
d
m
e
d
iu
m
-
s
c
a
le
e
n
terp
rise
s,
”
J
o
u
rn
a
l
o
f
En
ter
p
ris
e
In
fo
rm
a
ti
o
n
M
a
n
a
g
e
me
n
t,
v
o
l.
2
4
,
p
p
.
1
3
0
-
1
4
5
,
2
0
1
1
.
[1
5
]
Ra
y
m
o
n
d
L
.
,
Riv
a
rd
i
S
.
,
J
u
tras
D.,
“
Ev
a
lu
a
ti
n
g
Re
a
d
in
e
ss
f
o
r
ERP
A
d
o
p
ti
o
n
in
M
a
n
u
f
a
c
tu
rin
g
S
M
Es
,”
In
ter
n
a
t
io
n
a
l
J
o
u
rn
a
l
o
f
E
n
ter
p
rise
In
f
o
rm
a
ti
o
n
S
y
ste
ms
,
v
o
l.
2
,
n
o
.
4
,
p
p
.
1
-
17
,
2
0
0
6
.
[1
6
]
Yin
,
R.
K
.
,
“
Ca
se
S
tu
d
y
Re
se
a
rc
h
:
De
sig
n
a
n
d
M
e
t
h
o
d
s,
”
S
a
g
e
P
u
b
li
c
a
ti
o
n
s,
I
n
c
.
,
2
0
0
9
.
[1
7
]
Ro
th
e
n
b
e
rg
e
r
M
.
A
.
,
S
rit
e
M
.
,
“
A
n
In
v
e
stig
a
ti
o
n
o
f
Cu
sto
m
iza
ti
o
n
in
ER
P
S
y
ste
m
I
m
p
le
m
e
n
t
a
ti
o
n
s
,”
IEE
E
T
ra
n
sa
c
ti
o
n
s
o
n
En
g
i
n
e
e
rin
g
M
a
n
a
g
e
me
n
t
,
v
o
l.
5
6
,
n
o
.
4
,
p
p
.
6
6
3
-
676
,
2
0
0
9
.
[1
8
]
S
c
h
li
c
h
ter
B.
R
.
,
Kra
e
m
m
e
r
g
a
a
rd
P
.
,
“
A
c
o
m
p
re
h
e
n
siv
e
li
tera
tu
re
r
e
v
ie
w
o
f
th
e
ER
P
re
se
a
rc
h
f
ield
o
v
e
r
a
d
e
c
a
d
e
,
”
J
o
u
rn
a
l
o
f
E
n
ter
p
rise
In
f
o
rm
a
ti
o
n
M
a
n
a
g
e
me
n
t,
v
o
l
.
2
3
,
n
o
.
4
,
p
p
.
4
8
6
-
5
2
0
,
2
0
1
0
.
[1
9
]
Ei
se
n
h
a
rd
t
K.
M.,
“
B
u
il
d
in
g
T
h
e
o
ries
f
ro
m
Ca
se
S
tu
d
y
Re
se
a
rc
h
,
”
T
h
e
Aca
d
e
my
o
f
M
a
n
a
g
e
me
n
t
Rev
iew
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