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tel
y
n
ee
d
ed
an
d
is
i
m
p
o
r
ta
n
t
in
th
e
co
n
ti
n
u
o
u
s
d
ev
elo
p
m
en
t
o
f
I
T
SM
.
T
h
ese
r
esear
ch
p
r
o
v
id
e
g
o
o
d
tec
h
n
ical
k
n
o
w
led
g
e
ab
o
u
t
th
e
m
e
asu
r
i
n
g
I
T
SM
w
it
h
s
o
m
e
r
eq
u
ir
e
m
e
n
ts
.
T
h
is
r
esea
r
ch
w
ill
p
er
f
o
r
m
th
e
c
o
llab
o
r
atio
n
a
n
d
r
ef
i
n
e
m
e
n
t
r
elate
d
I
T
s
er
v
ice,
s
o
th
a
t t
h
e
m
atr
i
x
p
r
o
d
u
ce
d
ca
n
b
e
m
o
r
e
p
r
ac
tical
f
o
r
th
e
i
m
p
le
m
e
n
tati
o
n
.
T
h
e
p
r
o
b
lem
w
ill
s
o
l
v
e
in
t
h
is
r
esear
ch
i
s
ab
o
u
t
h
o
w
t
o
m
ea
s
u
r
e
ev
er
y
s
tep
s
in
I
T
SM
.
T
h
e
m
ea
s
u
r
e
m
e
n
t
is
to
d
esig
n
a
f
r
a
m
e
w
o
r
k
an
d
m
o
d
el
in
te
g
r
ated
to
ea
ch
o
f
I
T
SM
s
tep
s
,
f
r
o
m
d
esig
n
to
d
ep
lo
y
m
en
t
.
T
h
e
r
esear
ch
p
r
o
b
le
m
r
ep
r
esen
t
i
n
th
e
s
e
q
u
est
i
o
n
s
:
1.
W
h
at
ar
e
th
e
b
est
p
r
ac
tices
o
r
f
r
a
m
e
w
o
r
k
f
o
r
m
ea
s
u
r
i
n
g
a
n
I
T
SM
p
r
o
ce
s
s
w
it
h
an
i
n
te
g
r
atio
n
an
d
m
a
n
y
p
r
o
g
r
ee
s
s
?
2.
Ho
w
m
etr
ics ca
n
b
e
s
u
p
p
o
r
t t
h
e
b
est p
r
ac
tices o
r
f
r
am
e
w
o
r
k
?
2.
L
I
T
E
R
AT
U
RE
R
E
VI
E
W
2
.
1
.
IT
g
o
v
er
na
nce
I
T
g
o
v
er
n
a
n
ce
r
ec
o
g
n
ized
as
an
in
te
g
r
al
p
ar
t
o
f
en
ter
p
r
is
e
g
o
v
er
n
an
ce
.
I
t
―
co
n
s
is
t
s
o
f
th
e
lead
er
s
h
ip
an
d
o
r
g
an
iza
tio
n
al
s
tr
u
ct
u
r
es
an
d
p
r
o
ce
s
s
es
t
h
at
e
n
s
u
r
e
t
h
a
t
t
h
e
o
r
g
a
n
izatio
n
‘
s
I
T
s
u
s
tai
n
s
a
n
d
ex
ten
d
s
th
e
o
r
g
an
izatio
n
‘
s
s
tr
ate
g
ies
a
n
d
o
b
j
ec
tiv
es‖
[
3
]
.
I
T
G
o
v
er
n
an
ce
is
a
s
y
s
te
m
t
h
at
ai
m
s
to
co
n
tr
o
l
an
d
d
ir
ec
t
I
T
s
er
v
ice
ac
ti
v
ities
g
i
v
en
b
y
t
h
e
s
er
v
ice
p
r
o
v
id
er
.
T
h
e
s
y
s
te
m
en
co
m
p
as
s
es
p
o
lic
y
,
o
b
j
ec
tiv
e,
p
lan
n
in
g
,
p
r
o
ce
s
s
,
d
o
cu
m
en
tatio
n
a
n
d
r
eso
u
r
ce
s
n
ee
d
ed
in
a
s
er
v
ice
c
y
cle.
T
h
e
c
y
c
le
co
n
s
is
t
s
o
f
s
tr
ateg
y
,
d
esig
n
,
tr
an
s
itio
n
,
o
p
er
atio
n
an
d
co
n
tin
u
o
u
s
i
m
p
r
o
v
e
m
e
n
t
[
4
]
.
I
SO/IE
C
2
0
0
0
0
-
1
s
tates
th
at
t
h
e
co
m
p
o
n
en
ts
o
f
s
er
v
ic
e
m
an
a
g
e
m
e
n
t c
o
n
s
is
t o
f
[
4
]
:
a.
Stra
teg
y
1.
Ma
n
ag
e
m
e
n
t r
esp
o
n
s
ib
ilit
y
.
2.
P
r
o
ce
s
s
g
o
v
er
n
a
n
ce
b
y
o
th
er
p
ar
ties
.
3.
Do
cu
m
e
n
tatio
n
m
a
n
a
g
e
m
en
t
.
4.
R
eso
u
r
ce
m
an
a
g
e
m
e
n
t
.
5.
Ser
v
ice
m
an
a
g
e
m
en
t s
y
s
te
m
c
r
ea
tio
n
.
b.
Desig
n
a
n
d
tr
an
s
it
io
n
1.
Ne
w
s
er
v
ice
d
esi
g
n
o
r
m
o
d
if
ic
atio
n
.
2.
Desig
n
a
n
d
d
ev
elo
p
m
en
t o
f
a
n
e
w
o
r
a
m
o
d
if
icatio
n
o
f
a
s
er
v
ice
.
3.
T
r
an
s
itio
n
o
f
a
n
e
w
o
r
a
m
o
d
if
icatio
n
o
f
a
s
er
v
ice
.
c.
Op
er
atio
n
1.
Ser
v
ice
d
eli
v
er
y
p
r
o
ce
s
s
:
ca
p
ac
it
y
m
a
n
a
g
e
m
en
t
,
s
er
v
ice
-
lev
el
m
an
a
g
e
m
e
n
t
,
in
f
o
r
m
at
i
o
n
s
ec
u
r
it
y
m
an
a
g
e
m
e
n
t
,
s
er
v
ice
a
v
ailab
i
lit
y
a
n
d
co
n
tin
u
it
y
m
an
a
g
e
m
en
t
,
s
er
v
ice
r
ep
o
r
t
,
s
er
v
ice
b
u
d
g
eti
n
g
an
d
co
s
t c
alcu
latio
n
.
2.
A
d
j
u
s
t
m
e
n
t
p
r
o
ce
s
s
:
co
n
f
i
g
u
r
atio
n
m
a
n
ag
e
m
e
n
t
,
ch
a
n
g
e
m
a
n
ag
e
m
e
n
t
,
r
elea
s
e
a
n
d
d
ep
lo
y
m
en
t
m
an
a
g
e
m
e
n
t
.
3.
R
eso
l
u
tio
n
p
r
o
ce
s
s
:
p
r
o
b
le
m
m
an
a
g
e
m
e
n
t
,
in
cid
e
n
t a
n
d
s
er
v
ice
r
eq
u
est
m
a
n
ag
e
m
e
n
t
.
d
.
C
o
n
ti
n
u
o
u
s
s
er
v
ice
i
m
p
r
o
v
e
m
en
t
2
.
2
.
Serv
ice
m
a
na
g
e
m
e
nt
s
y
s
t
e
m
s
t
a
n
da
rd
-
I
SO
/I
E
C
2
0
0
0
0
:
2
0
1
1
I
SO/IE
C
2
0
0
0
0
:2
0
0
9
is
th
e
f
ir
s
t
in
ter
n
atio
n
al
s
ta
n
d
ar
d
f
o
r
I
T
s
er
v
ice
m
an
a
g
e
m
en
t
(
I
T
SM)
.
T
h
is
s
tan
d
ar
d
is
b
a
s
ed
o
n
a
n
d
is
i
n
ten
d
ed
to
r
ep
lace
t
h
e
B
r
itis
h
Sta
n
d
ar
d
s
B
S
1
5
0
0
0
.
T
h
is
s
ta
n
d
ar
d
w
a
s
f
ir
s
t
p
u
b
lis
h
ed
in
Dec
e
m
b
er
2
0
0
5
an
d
li
k
e
it
s
p
r
ed
ec
ess
o
r
.
B
S
1
5
0
0
0
,
w
as
o
r
i
g
in
a
ll
y
d
ev
el
o
p
ed
to
d
escr
ib
e
th
e
b
est
p
r
ac
tice
g
u
id
a
n
ce
co
n
ta
in
ed
w
i
th
i
n
th
e
I
T
I
L
f
r
a
m
e
w
o
r
k
(
I
n
f
o
r
m
atio
n
T
ec
h
n
o
lo
g
y
I
n
f
r
astru
ct
u
r
e
L
ib
r
ar
y
)
s
tan
d
ar
d
alt
h
o
u
g
h
it
al
s
o
s
u
p
p
o
r
ts
I
T
SM
f
r
a
m
e
w
o
r
k
an
d
o
t
h
er
ap
p
r
o
ac
h
es.
T
h
e
latest
v
er
s
io
n
is
cu
r
r
en
tl
y
t
h
e
s
ec
o
n
d
ed
itio
n
o
f
w
h
ic
h
i
s
t
h
e
d
ev
elo
p
m
e
n
t
o
f
I
SO/IE
C
2
0
0
0
0
:2
0
1
1
.
I
SO/IE
C
2
0
0
0
0
:2
0
1
1
co
n
s
is
ts
o
f
t
w
o
m
ai
n
p
ar
ts
in
th
e
s
er
v
ice
m
a
n
ag
e
m
e
n
t
ce
r
tific
atio
n
s
ta
n
d
ar
d
s
.
T
h
e
f
ir
s
t
p
ar
t
i
s
a
s
ta
n
d
ar
d
s
p
ec
if
icatio
n
f
o
r
t
h
e
ac
h
iev
e
m
e
n
t
o
f
I
T
s
er
v
ice
m
a
n
ag
e
m
e
n
t
w
it
h
t
h
e
i
m
p
le
m
en
t
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r
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le
s
f
o
r
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h
e
m
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T
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ar
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ted
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P
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a
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[
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I
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t
h
e
i
m
p
le
m
e
n
ted
p
r
o
ce
s
s
ac
h
ie
v
e
s
its
p
r
o
ce
s
s
p
u
r
p
o
s
e.
b.
C
ap
ab
ilit
y
L
e
v
el
s
2
to
5
—
A
s
s
e
s
s
m
e
n
t
o
f
ca
p
ab
ilit
y
i
s
b
ased
f
r
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m
g
en
er
ic
p
r
o
c
ess
in
d
icato
r
s
o
f
p
er
f
o
r
m
a
n
ce
.
T
h
ese
ar
e
ca
lled
g
en
er
ic
b
ec
a
u
s
e
th
e
y
ap
p
l
y
ac
r
o
s
s
all
p
r
o
ce
s
s
es,
b
u
t
t
h
e
y
ar
e
d
if
f
er
e
n
t
f
r
o
m
o
n
e
ca
p
ab
ilit
y
lev
e
l to
an
o
th
er
.
Evaluation Warning : The document was created with Spire.PDF for Python.
I
n
t J
E
lec
&
C
o
m
p
E
n
g
I
SS
N:
2
0
8
8
-
8708
I
T S
ervice
Ma
n
a
g
eme
n
t S
yste
m
Mea
s
u
r
eme
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t u
s
in
g
I
S
O2
0
0
0
0
-
1
a
n
d
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5
5
0
4
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8
..
.
(
I
ma
m
A
s
r
o
w
a
r
d
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)
4027
T
ab
le
2
.
C
ap
ab
ilit
y
L
ev
e
ls
a
n
d
P
r
o
ce
s
s
A
ttrib
u
te
P
r
o
c
e
ss
A
t
t
r
i
but
e
C
a
p
a
bi
li
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y
L
e
v
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l
s
a
n
d
P
r
o
c
e
ss
A
t
t
r
i
but
e
s
L
e
v
el
0
:
I
n
c
o
m
p
l
e
t
e
p
ro
c
e
ss
,
t
h
e
p
r
o
c
e
ss
w
a
s
n
o
t
i
m
p
l
e
me
n
t
i
n
g
a
n
d
g
e
n
e
r
a
l
f
a
i
l
ur
t
o
a
t
t
a
i
n
i
t
s
p
r
o
c
e
ss p
u
r
p
o
se
.
L
e
v
el
1
:
P
e
rf
o
r
m
e
d
p
ro
c
e
ss
,
t
h
e
p
u
r
p
o
se
o
f
p
r
o
c
e
ss
w
a
s
a
c
h
i
e
v
e
.
T
h
e
a
c
h
i
v
e
me
n
t
m
a
y
n
o
t
b
e
t
r
a
c
k
e
d
o
r
p
l
a
n
n
e
d
.
P
A
1
.1
Pro
c
e
ss
p
e
r
f
o
rm
a
n
c
e
L
e
v
el
2
:
M
a
n
a
g
e
d
p
ro
c
e
ss
,
t
h
e
p
r
o
c
e
ss d
e
l
i
v
e
r
s wo
r
k
p
r
o
d
u
c
t
s
o
f
a
c
c
e
p
t
a
b
l
e
q
u
a
l
i
t
y
a
n
d
d
e
f
i
n
e
d
b
y
t
i
me
sca
l
e
.
T
h
e
p
r
i
mary
o
f
p
r
o
c
e
ss re
l
a
t
e
d
w
o
r
k
p
r
o
d
u
c
t
s
a
r
e
a
p
p
r
o
p
r
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a
t
e
l
y
e
st
a
b
l
i
s
h
e
d
,
c
o
n
t
r
o
l
l
e
d
a
n
d
ma
i
n
t
a
i
n
e
d
.
P
A
2
.1
P
e
rf
o
r
ma
n
ce
m
a
n
a
g
e
m
e
n
t
P
A
2
.2
W
or
k
Pro
du
c
t
s
m
a
n
a
g
e
m
e
n
t
L
e
v
el
3
:
Es
t
a
b
l
i
s
h
e
d
p
ro
c
e
ss
,
t
h
e
p
r
e
v
i
o
u
sl
y
d
e
scri
b
e
d
ma
n
a
g
e
d
p
r
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c
e
ss
w
a
s
i
mp
l
e
me
n
t
i
n
g
u
si
n
g
a
d
e
f
i
n
e
d
p
r
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c
e
ss t
h
a
t
i
s
c
a
p
a
b
l
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o
f
a
c
h
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e
v
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n
g
i
t
s
p
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c
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ss o
u
t
c
o
me
s.
P
A
3
.1
Pro
c
e
ss
d
e
f
in
i
ti
o
n
P
A
3
.2
Pro
c
e
ss
d
e
p
l
o
y
m
e
n
t
L
e
v
el
4
:
Pr
e
di
c
t
a
b
l
e
p
ro
c
e
ss
,
t
h
e
d
e
f
i
n
e
d
p
r
o
c
e
ss
w
a
s
p
e
r
f
o
r
mi
n
g
c
o
n
s
i
st
e
n
t
l
y
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n
p
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c
t
i
c
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w
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t
h
i
n
d
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f
i
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d
l
i
m
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t
s
t
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c
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v
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t
s
p
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ss o
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t
c
o
me
s
P
A
4
.1
Pro
c
e
ss m
e
as
u
r
e
m
e
n
t
P
A
4
.2
Pro
c
e
ss
C
o
nt
ro
l
L
e
v
el
5
:
O
p
t
i
mi
z
i
n
g
p
ro
c
e
ss
,
t
h
e
d
e
f
i
n
e
d
p
r
o
c
e
ss
w
a
s
o
p
t
i
m
i
z
i
n
g
t
o
me
e
t
c
u
r
e
n
t
a
n
d
f
u
t
u
r
e
b
u
s
i
n
n
e
s
n
e
e
d
s.
T
h
i
s
p
r
o
c
e
ss
a
l
so
c
o
n
si
s
t
e
n
t
l
y
i
n
p
r
a
c
t
i
c
e
w
i
t
h
i
n
d
e
f
i
n
e
d
l
i
mi
t
s
t
o
a
c
h
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e
v
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i
t
s
w
o
r
k
p
r
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d
u
c
t
s a
n
d
o
u
t
c
o
me
s.
P
A
5
.1
Pro
c
e
ss
i
n
n
ov
a
ti
o
n
P
A
5
.2
C
o
n
t
i
n
u
ou
s
op
ti
m
i
z
a
t
i
o
n
3.
RE
S
E
ARCH
M
E
T
H
O
DO
L
O
G
Y
AND
I
M
P
L
E
M
E
NT
A
T
I
O
N
T
h
is
r
esear
ch
u
s
e
s
co
n
cu
r
r
en
t
e
m
b
ed
d
ed
m
i
x
ed
m
et
h
o
d
as
its
m
et
h
o
d
o
lo
g
y
.
Gen
er
all
y
,
th
i
s
r
esear
c
h
u
s
e
s
q
u
a
litati
v
e
m
et
h
o
d
o
lo
g
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b
y
g
ath
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q
u
a
litati
v
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d
ata,
l
iter
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r
es,
a
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d
elab
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atin
g
s
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m
e
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es
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ar
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g
n
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er
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ice
g
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v
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n
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ce
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T
h
e
f
ir
s
t
p
h
ase
is
to
d
o
liter
at
u
r
e
an
al
y
s
is
to
e
v
al
u
ate
t
h
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ass
es
s
m
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t
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d
th
e
m
ea
s
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r
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m
en
t
p
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ce
s
s
o
f
I
T
s
er
v
ice.
T
h
e
an
al
y
s
i
s
i
s
a
q
u
ali
tativ
e
m
et
h
o
d
.
B
u
t,
o
n
t
h
e
la
s
t
p
ar
t,
a
q
u
an
titati
v
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m
et
h
o
d
is
u
s
ed
to
p
r
o
v
e
th
e
q
u
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v
e
m
e
th
o
d
.
T
h
e
m
et
h
o
d
is
o
n
l
y
a
s
m
al
l
p
ar
t
o
f
th
e
w
h
o
le
q
u
ali
tativ
e
p
r
o
ce
s
s
.
I
t
ca
n
b
e
in
f
er
r
ed
th
at
q
u
an
t
itati
v
e
m
eth
o
d
is
e
m
b
ed
d
ed
in
a
q
u
alitati
v
e
m
eth
o
d
.
T
h
e
s
aid
m
et
h
o
d
is
ill
u
s
tr
ated
in
F
i
g
u
r
e
3
.
Fig
u
r
e
1
.
R
esear
ch
m
eh
o
d
o
lo
g
y
Af
ter
I
T
s
er
v
ice
m
ea
s
u
r
e
m
e
n
t
m
o
d
el
is
p
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d
u
ce
d
,
q
u
an
titat
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v
e
v
alid
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is
t
h
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n
e
x
t
p
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o
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s
s
o
n
th
e
lin
e.
Valid
atio
n
i
s
ca
r
r
ied
o
n
b
y
u
s
i
n
g
th
e
m
o
d
el
i
n
ass
e
s
s
i
n
g
a
ca
s
e.
Sp
ec
if
icall
y
,
f
r
a
m
e
w
o
r
k
u
s
ed
in
t
h
i
s
r
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ch
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er
s
to
a
p
r
o
ac
tiv
e
r
esear
ch
ap
p
r
o
ac
h
cr
ea
ted
b
y
C
o
le
R
,
et
a
l
.
T
h
at
ap
p
r
o
a
ch
h
as
f
o
u
r
p
r
o
ce
s
s
s
tep
s
th
at
n
ee
d
s
to
b
e
d
o
n
e
in
t
h
e
r
esear
ch
.
a.
P
r
o
b
lem
id
e
n
ti
f
icatio
n
i
s
a
p
r
o
ce
s
s
o
f
d
ef
in
in
g
a
r
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ch
p
r
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b
lem
an
d
co
u
ld
co
v
e
r
th
e
cr
ea
tio
n
o
f
in
it
ia
l
co
n
ce
p
t th
at
i
n
v
o
l
v
es r
esear
c
h
o
b
j
ec
ts
.
b.
I
n
ter
v
e
n
tio
n
is
a
p
la
n
n
in
g
,
d
ev
elo
p
in
g
,
a
n
d
ac
tio
n
ta
k
in
g
p
r
o
ce
s
s
to
m
a
k
e
a
co
n
s
tr
u
ctio
n
,
m
o
d
el,
p
r
o
to
ty
p
e,
o
r
o
th
er
r
eso
u
r
ce
s
.
c.
E
v
alu
a
tio
n
is
a
p
r
o
ce
s
s
o
f
o
b
s
er
v
atio
n
an
d
m
ea
s
u
r
e
m
e
n
t
o
f
c
o
m
p
atib
il
it
y
le
v
el
an
d
ac
cu
r
a
c
y
o
f
p
r
o
d
u
ce
d
o
u
tp
u
t
in
o
r
d
er
to
s
u
p
p
o
r
t
th
e
s
o
lu
tio
n
o
f
s
aid
p
r
o
b
lem
.
T
h
is
p
r
o
ce
s
s
is
a
v
alid
atio
n
o
f
m
o
d
el
o
r
d
esig
n
b
y
u
s
i
n
g
ex
p
er
t j
u
d
g
e
m
e
n
t.
d.
R
ef
lec
tio
n
an
d
less
o
n
s
lear
n
e
d
.
T
h
is
is
a
p
r
o
ce
s
s
f
o
r
p
r
o
d
u
ce
d
o
u
tp
u
t.
T
h
e
r
ef
l
ec
tio
n
a
n
d
les
s
o
n
s
lear
n
ed
ai
m
s
to
r
ep
o
r
t th
e
o
u
tp
u
t o
f
th
e
r
esear
ch
an
d
to
f
i
n
d
its
co
n
tr
ib
u
tio
n
to
th
e
p
r
ac
tice
an
d
t
h
e
th
eo
r
y
.
I
n
f
r
a
m
e
w
o
r
k
d
ev
e
lo
p
m
en
t
p
h
ase,
w
e
s
tar
t
w
it
h
p
laci
n
g
t
h
e
in
itial
r
eq
u
ir
e
m
e
n
t
s
as
t
h
e
d
ir
ec
tio
n
i
n
f
i
n
d
in
g
I
T
SM
an
d
I
T
s
er
v
i
ce
s
u
p
p
o
r
tin
g
th
eo
r
y
liter
at
u
r
e
.
T
h
eo
r
etica
l
m
o
d
el
f
o
r
d
esig
n
in
g
m
etr
ic
s
is
s
h
o
w
ed
Q
u
a
l
i
t
a
t
i
v
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u
a
n
t
i
t
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t
i
v
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A
n
a
l
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s
i
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f
F
i
n
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n
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s
C
o
n
c
u
r
r
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n
t
E
m
b
e
d
d
e
d
D
e
s
i
g
n
Evaluation Warning : The document was created with Spire.PDF for Python.
I
SS
N
:
2
0
8
8
-
8708
I
n
t J
E
lec
&
C
o
m
p
E
n
g
,
Vo
l.
8
,
No
.
5
,
Octo
b
er
2
0
1
8
:
4
0
2
3
–
4
0
3
2
4028
in
Fig
u
r
e
4
.
T
h
e
o
u
tco
m
e
o
f
t
h
e
f
i
n
d
in
g
w
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ll
b
e
co
m
b
in
ed
b
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t
h
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e
x
p
er
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s
f
r
o
m
p
r
ac
t
icio
n
er
i
n
t
h
is
f
ield
an
d
w
ill b
e
in
s
er
ted
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to
a
m
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s
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r
e
m
en
t
m
etr
ic
s
.
Fra
m
e
w
o
r
k
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th
i
s
i
n
te
g
r
atio
n
is
s
h
o
w
ed
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n
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g
u
r
e
5
.
Fig
u
r
e
2
.
T
h
eo
r
etica
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o
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ased
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p
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d
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u
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tatio
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1
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d
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v
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s
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t
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m
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r
eq
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ag
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tim
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r
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t
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ec
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t
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g
r
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r
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ir
e
m
e
n
ts
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er
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n
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3.
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h
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lf
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en
t
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m
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p
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m
is
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e
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t
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t
h
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er
v
ices
at
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la
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in
te
r
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w
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s
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en
tialit
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te
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it
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d
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s
s
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i
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m
atio
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g
i
n
f
o
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m
at
io
n
w
h
o
s
e
u
n
a
u
th
o
r
ized
d
is
clo
s
u
r
e.
6.
Scalab
ilit
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,
ca
p
ab
le
o
f
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ein
g
e
asil
y
I
T
s
er
v
ice
to
b
e
ex
p
an
d
o
r
u
p
g
r
ad
eo
n
d
e
m
an
d
7.
A
d
j
u
s
tab
ili
t
y
,
to
b
r
in
g
I
T
s
er
v
i
ce
o
r
p
r
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ce
s
s
t
o
a
m
o
r
e
s
ati
s
f
a
cto
r
y
s
tate
8.
P
o
r
tab
ilit
y
,
th
e
q
u
alit
y
o
r
s
tate
th
e
I
T
s
er
v
ice
o
f
b
ein
g
p
o
r
tab
le
W
e
tr
ied
to
elab
o
r
ate
I
T
SM
p
r
o
ce
s
s
an
d
th
e
attr
ib
u
te
co
m
p
o
n
en
t i
n
to
a
tab
le
.
S
te
p
1
–
D
e
c
i
d
i
n
g
p
r
o
c
e
ss to asse
s
sc
o
p
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n
g
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te
p
2
-
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te
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e
L
e
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l
1 C
ap
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l
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ty
S
te
p
3
-
D
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te
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e
C
ap
ab
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f
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s 2
to
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te
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c
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p
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Pr
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Improv
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ake
R
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R
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D
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5
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p
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p
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f
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r
man
c
e
R
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l
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se
M
a
n
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g
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D
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6
.
I
n
f
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r
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o
n
S
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n
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g
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me
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S
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c
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c
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f
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d
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t
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l
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y
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a
v
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b
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y
R
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l
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se
M
a
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r
/
C
S
O
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EL
1
.
B
u
si
n
e
ss
R
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l
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t
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h
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p
M
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me
n
t
A
v
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b
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l
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t
y
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p
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f
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r
man
c
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R
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l
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h
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M
a
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a
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r
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2
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S
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p
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r
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a
n
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me
n
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A
v
a
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b
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l
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p
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r
f
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man
c
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R
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l
a
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o
n
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h
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p
M
a
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r
R
ES.
1
I
n
c
i
d
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n
t
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n
d
S
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v
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q
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2
P
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P
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b
l
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m
M
a
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g
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r
C
O
N
.
1
C
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f
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g
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r
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n
M
a
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g
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me
n
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p
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c
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C
h
a
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M
a
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g
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r
C
O
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.
2
C
h
a
n
g
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M
a
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g
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me
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c
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b
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p
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l
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C
h
a
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g
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M
a
n
a
g
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r
C
O
N
.
3
R
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l
e
a
se
a
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d
D
e
p
l
o
y
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m
e
n
t
M
a
n
a
g
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me
n
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c
a
l
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l
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t
y
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p
o
r
t
a
b
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l
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t
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a
d
j
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st
a
b
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C
h
a
n
g
e
M
a
n
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g
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r
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h
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f
ir
s
t
s
tep
in
t
h
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l
f
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a
ss
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m
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t
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s
to
d
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w
h
a
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w
ill
to
as
s
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h
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p
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t
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ta
b
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h
o
w
n
i
n
T
a
b
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5
.
T
ab
le
4
.
C
ap
ab
ilit
y
L
ev
e
ls
a
n
d
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r
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s
s
A
ttrib
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P
r
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s
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m
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L
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l
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1
P
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1
P
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2
P
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3
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1
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2
P
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1
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2
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1
PA
5
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2
Ta
r
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F
R
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c
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c
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a
b
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t
y
l
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c
a
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co
r
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d
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h
is
w
ill
e
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ta
b
l
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t
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c
ap
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n
s
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n
g
t
h
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ta
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c
a
p
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l
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l
e
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e
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s
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c
o
ns
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at
i
o
n
w
ill g
iv
e
to
t
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m
p
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t
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b
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b
j
e
c
ti
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o
f
t
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te
r
p
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s
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if
a
s
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c
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f
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le
v
el
o
f
c
ap
a
b
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t
y
w
il
l
n
o
t
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h
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e
v
e
.
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h
e
f
ir
s
t
c
o
n
s
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r
ati
o
n
i
s
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h
e
i
m
p
a
c
t
on
t
h
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n
te
r
p
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s
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if
t
h
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p
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s
is
n
o
n
-
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x
i
s
te
n
t
o
r
n
o
t
w
or
k
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n
g
e
f
f
e
c
ti
v
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l
y
o
r
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f
f
ici
e
n
t
l
y
.
2
)
S
tep
2
-
Det
e
r
mi
n
e
L
e
v
e
l
1
C
ap
ab
il
i
t
y
T
h
e
f
ir
s
t
s
tep
i
n
t
h
e
a
ss
e
s
s
m
e
n
t
o
f
e
a
ch
p
r
o
c
e
s
s
is
to
d
ete
r
m
i
n
e
w
h
e
t
h
er
a
p
r
o
c
e
s
s
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s
a
c
t
u
a
ll
y
b
e
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n
g
p
e
r
f
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r
m
ed
a
n
d
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s
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c
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v
i
n
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t
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tc
o
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n
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h
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l
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a
s
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ss
m
e
n
t
w
o
r
k
s
h
e
e
t
T
a
b
le
4
t
h
e
r
e
is
a
ta
b
le
f
o
r
e
a
ch
p
r
o
c
e
ss
.
T
h
e
i
n
d
icat
or
s
at
c
ap
a
b
ili
t
y
l
e
v
el
1
a
r
e
s
p
e
c
i
f
ic
f
o
r
e
a
ch
p
r
o
c
e
s
s
a
n
d
a
s
s
e
s
s
w
h
e
t
h
er
t
h
e
f
o
ll
o
w
i
n
g
att
r
i
b
u
te
h
as
b
e
e
n
a
c
h
i
e
v
e
d
:
T
h
e
i
m
p
l
e
m
e
n
ted
p
r
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c
e
s
s
a
ch
ie
v
e
s
its
p
u
r
p
o
s
e.
3
)
S
tep
3
-
Det
e
r
mi
n
e
C
ap
ab
il
i
t
y
f
o
r
L
e
v
e
ls
2
to
5
A
bo
v
e
l
e
v
el
2
,
t
h
e
as
s
es
s
m
e
n
t
c
r
ite
r
ia
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r
e
g
e
n
e
r
ic,
i.
e
.,
t
h
e
c
r
ite
r
ia
a
r
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t
h
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s
a
m
e
f
o
r
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a
c
h
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v
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p
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ss
.
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g
ai
n
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in
ea
c
h
ca
s
e,
a
j
u
d
g
m
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th
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b
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to
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d
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ec
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r
d
ed
in
th
e
te
m
p
late
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o
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th
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r
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ce
s
s
.
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h
is
s
h
o
u
ld
b
e
r
ep
ea
ted
f
o
r
ea
ch
ca
p
ab
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n
til a
ca
p
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v
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ated
as
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g
el
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r
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f
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ll
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ac
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.
4
)
Step
4
-
R
ec
o
r
d
an
d
Su
m
m
ar
is
e
th
e
C
ap
ab
ilit
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L
ev
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h
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s
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m
m
ar
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as
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s
m
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s
h
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b
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d
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d
in
S
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tio
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1
.
T
h
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ca
p
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m
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d
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n
th
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tab
le
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T
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le
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.
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e
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t,
co
n
s
id
er
atio
n
s
h
o
u
ld
b
e
g
iv
e
n
to
th
e
d
ev
elo
p
m
en
t
o
f
a
p
lan
o
f
ac
t
io
n
f
o
r
p
r
o
ce
s
s
i
m
p
r
o
v
e
m
en
t.
O
n
e
o
p
tio
n
co
u
ld
b
e
to
co
m
m
en
ce
an
in
itial
m
p
r
o
v
e
m
e
n
t
p
la
n
b
ased
o
n
th
e
s
el
f
-
ass
es
s
m
en
t.
T
h
is
co
u
ld
ad
d
r
ess
th
e
ar
ea
s
o
f
h
ig
h
es
t
i
m
p
o
r
t
an
ce
to
th
e
en
ter
p
r
is
e
‘
s
b
u
s
in
ess
g
o
als
a
n
d
f
o
cu
s
o
n
ar
ea
s
w
ith
g
ap
s
b
et
w
ee
n
t
h
e
‗
cu
r
r
en
t‘
a
n
d
‗
tar
g
et
‘
p
r
o
ce
s
s
ca
p
ab
ilit
y
le
v
els.
3
.
3
.
I
m
ple
m
ent
a
t
io
n
W
e
tr
ied
to
th
e
im
p
le
m
en
t
m
ea
s
u
r
e
m
e
n
t
m
etr
ic
s
in
a
n
o
r
g
an
izatio
n
al
u
n
it
o
f
I
C
T
s
er
v
ice
m
an
a
g
e
m
e
n
t
i
n
a
h
ig
h
er
e
d
u
ca
tio
n
i
n
s
titu
tio
n
.
Sco
p
e
d
ef
in
i
tio
n
o
f
ev
a
lu
at
io
n
b
y
u
s
i
n
g
t
h
is
m
etr
ic
s
en
co
m
p
as
s
es
m
ain
b
u
s
i
n
es
s
p
r
o
ce
s
s
es
o
f
I
C
T
s
er
v
ices
p
r
o
v
id
ed
b
y
th
e
o
r
g
a
n
izatio
n
.
T
h
e
o
r
g
an
izatio
n
,
cu
r
r
en
tl
y
,
is
f
u
n
ctio
n
in
g
as a
s
y
s
te
m
s
u
p
p
o
r
t in
d
eliv
er
i
n
g
t
h
e
s
er
v
ices r
elate
d
to
th
o
s
e
ac
ti
v
itie
s
.
T
h
e
I
T
SM
p
r
o
ce
s
es
-
ca
p
ab
il
it
y
lev
el
as
s
es
s
m
en
t
is
ca
r
r
ie
d
o
n
b
y
g
r
ad
u
all
y
e
v
al
u
ate
wh
eth
er
t
h
e
p
r
o
ce
s
s
es
ar
e
f
u
l
f
il
lin
g
t
h
e
r
eq
u
ir
e
m
e
n
t
s
o
n
ev
er
y
lev
e
l,
f
r
o
m
lev
e
l
1
to
lev
el
5
.
T
h
er
e
ar
e
ca
teg
o
r
y
p
r
o
v
is
o
in
s
o
f
as
s
ess
m
e
n
t
r
e
s
u
l
t
o
n
e
v
er
y
lev
el,
t
h
o
s
e
ar
e
l
ar
g
el
y
ac
h
iev
ed
(
L
)
w
it
h
r
a
n
g
e
o
f
s
co
r
e
b
etw
ee
n
5
0
-
8
5
%,
a
n
d
f
u
ll
y
ac
h
ie
v
ed
(
F)
w
it
h
s
co
r
e
r
an
g
e
b
et
w
ee
n
8
5
%
-
1
0
0
%,
s
o
th
at
th
e
p
r
o
ce
s
s
ca
n
b
e
d
ec
lar
ed
th
at
it
h
as
attain
ed
a
ca
p
ab
ilit
y
le
v
el.
T
h
e
ass
e
s
s
m
en
t
is
p
er
f
o
r
m
ed
u
n
til
t
h
e
p
r
o
ce
s
s
ac
h
ie
v
e
t
h
e
e
x
p
ec
ted
lev
el
s
e
t
b
y
th
e
o
r
g
an
izatio
n
.
Fro
m
t
h
e
o
u
tp
u
t
s
o
f
m
etr
ics
a
s
s
h
o
w
n
i
n
Fig
u
r
e
7
.
W
e
ar
g
u
e
th
e
tr
u
e
v
a
lu
e
o
f
I
T
s
er
v
ice
p
r
o
v
is
io
n
ca
n
o
n
l
y
b
e
r
ea
lis
ed
w
h
e
n
th
e
s
er
v
ices
i
t
p
r
o
v
id
es
ar
e
s
o
lu
tio
n
s
to
id
en
ti
f
ied
b
u
s
in
e
s
s
n
ee
d
s
th
a
t
ar
e
b
o
th
p
r
ac
tical
an
d
r
eliab
le.
I
n
o
r
d
er
to
ac
h
ie
v
e
th
is
,
t
h
e
s
e
s
er
v
ices
n
ee
d
to
b
e
w
ell
m
a
n
a
g
ed
.
T
h
is
i
m
p
r
o
v
e
m
en
t
i
n
th
e
p
r
o
v
is
io
n
a
n
d
m
a
n
a
g
e
m
e
n
t
o
f
s
er
v
ices
p
r
o
m
o
te
s
t
h
e
cr
e
d
ib
ilit
y
o
f
th
e
in
d
u
s
tr
y
w
h
ile
i
m
p
r
o
v
in
g
c
u
s
to
m
er
lo
y
a
lt
y
a
n
d
s
atis
f
ac
t
io
n
.
Ser
v
ice
p
r
o
v
id
er
s
m
u
s
t
e
n
s
u
r
e
th
eir
ca
p
ac
it
y
to
p
r
o
v
id
e
an
d
m
an
a
g
e
id
en
ti
f
ied
s
er
v
ices.
T
h
is
i
n
tr
o
s
p
ec
tio
n
i
s
b
est p
er
f
o
r
m
ed
i
n
an
e
n
v
ir
o
n
m
en
t th
at
d
o
es
n
o
t c
o
n
tai
n
a
cu
s
to
m
er
.
Fig
u
r
e
3
.
T
h
e
ass
es
m
e
n
t r
es
u
lt
u
s
i
n
g
p
r
o
p
o
s
ed
m
e
tr
ics
4.
CO
NCLU
SI
O
N
I
n
th
is
pa
p
er
w
e
s
u
g
g
est
t
h
e
m
etr
ics
i
n
ea
ch
s
er
v
ice
p
r
o
ce
s
s
es
en
ab
le
s
o
r
g
an
izatio
n
s
to
p
r
ed
ict
a
d
ir
ec
tio
n
f
o
r
ac
tiv
e
p
r
o
ce
s
s
en
h
a
n
ce
m
en
t
an
d
to
id
en
tify
i
f
th
e
g
o
al
o
f
p
r
o
ce
s
s
ca
n
ac
h
i
ev
e.
T
h
is
o
b
j
ec
tiv
e
p
r
o
ce
s
s
m
etr
ic
s
b
ased
o
n
I
SO/IE
C
1
5
5
0
4
-
8
an
d
P
R
M
I
S
O/I
E
C
2
0
0
00
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r
ef
in
e
m
en
t,
w
h
ic
h
h
as
n
o
t
b
ee
n
in
tr
o
d
u
ce
d
in
p
r
ev
io
u
s
p
r
o
ce
s
s
as
s
es
s
m
e
n
t
m
o
d
els,
ca
n
b
e
ex
p
ec
ted
to
m
ea
s
u
r
e
p
r
o
ce
s
s
ca
p
ab
ilit
y
a
n
d
to
id
en
ti
f
y
t
h
e
r
is
k
,
p
r
o
b
lem
s
,
an
d
co
n
d
itio
n
o
f
p
r
o
ce
s
s
p
er
f
o
r
m
a
n
ce
b
y
u
s
i
n
g
th
ese
m
e
tr
ics.
T
h
is
m
e
tr
ics
p
r
o
v
id
es
a
b
as
is
f
o
r
u
s
e
in
I
T
s
er
v
ice
p
r
o
ce
s
s
im
p
r
o
v
e
m
en
t.
Fro
m
th
e
r
esu
l
ts
o
f
t
h
is
p
ap
er
,
f
o
ll
o
w
i
n
g
ad
v
an
ta
g
e
ca
n
b
e
o
b
tain
ed
:
f
ac
ilit
ates
s
el
f
-
as
s
es
s
m
e
n
t,
p
r
o
d
u
ce
s
a
p
r
o
ce
s
s
r
atin
g
f
o
r
ev
er
y
I
T
SM
p
r
o
ce
s
s
,
an
d
ca
n
r
aise
f
o
r
m
atio
n
'
s
I
T
s
er
v
ic
e
m
an
a
g
e
m
e
n
t
s
y
s
te
m
p
r
o
ce
s
s
ca
p
ab
ilit
y
lev
e
l.
T
h
is
m
etr
ic
s
h
as
alr
ea
d
y
te
s
ti
n
g
b
y
a
u
t
h
o
r
w
it
h
i
m
p
le
m
e
n
tatio
n
an
d
j
u
s
ti
f
icatio
n
b
y
I
T
SM
E
x
p
er
t
at
P
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lin
ela
(
h
ig
h
er
ed
u
ca
tio
n
i
n
s
t
itu
tio
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)
.
T
h
e
o
u
tp
u
t
o
f
th
is
r
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ch
,
i
n
th
e
f
o
r
m
o
f
m
etr
ic
s
an
d
to
o
ls
f
o
r
o
r
g
an
izatio
n
al
u
s
e,
ca
n
b
e
d
o
w
n
lo
ad
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in
h
ttp
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T
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[1
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K.
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t
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,
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L
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A
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Clo
u
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C
o
m
p
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g
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n
d
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Da
ta
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In
ter
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[2
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M
.
A
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M
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S
ta
m
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d
R.
Ra
z
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li
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―
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As
se
s
s
m
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n
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M
o
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l
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o
r
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m
p
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n
tati
o
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e
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in
El
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c
trica
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En
g
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d
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o
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ICEE
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Co
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[3
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S
.
Bu
c
k
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y
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e
t
a
l
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,
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T
h
e
Cu
rre
n
t
S
tate
o
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o
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fo
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[4
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M
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t
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Ex
ten
siv
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Re
v
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sig
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—
IS
O/IEC
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1
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[7
]
Isa
c
a
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COBI
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ro
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ss
A
ss
e
ss
m
e
n
t
M
o
d
e
l
(
P
A
M
):
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i
n
g
COBIT
5
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,
IS
A
C
A
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2
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.
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