Effects of Relationship Quality on Citizen Intention Use of E-government Services: An Empirical Study of E-government System
Berlilana Berlilana
Taqwa Hariguna
Min Tsai Lai
International Journal of Electrical and Computer Engineering
Abstract
This study aims to explain the concept of relationship quality on citizen intention use of e-Government service. We have built 5 hypotheses. The result of 5 hypotheses is positive and significant impact. In building citizen relationship, we build two antecedent they are perceived e-Government usability and perceived e-Government credibility. The method we use in this research is empirical, with 366 valid respondents.
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